Avaya Contact Center Express vs. Genesys

As of March 2019, Avaya Contact Center Express is ranked 8th in Contact Center Platforms vs Genesys which is ranked 1st in Contact Center Platforms. Avaya Contact Center Express is most compared with . Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect.
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Avaya Contact Center Express Logo
289 views|70 comparisons
Genesys Logo
6,111 views|3,764 comparisons
Ranking
8th
Views
289
Comparisons
70
Reviews
0
Followers
13
Avg. Rating
N/A
1st
Views
6,111
Comparisons
3,764
Reviews
0
Followers
63
Avg. Rating
N/A
Top Comparisons
Compared 14% of the time.
Compared 13% of the time.
Also Known As
Contact Center ExpressGenesys Customer Interaction Management Platform
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Avaya
Genesys
Overview

Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat

  • Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
  • Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
  • Reduce your expenses by using lower-cost channels.
  • Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
HOT TelecomVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
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