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  • Avaya Customer Interaction Express [EOL] vs. SAP Business Communications Manager

Avaya Customer Interaction Express [EOL] vs SAP Business Communications Manager comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Avaya Customer Interaction Express [EOL] and SAP Business Communications Manager based on real PeerSpot user reviews.

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Ranking
Unranked
In Contact Center Platforms
31st
out of 36 in Contact Center Platforms
Views
17
Comparisons
14
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
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Comparisons
Also Known As
Customer Interaction Express
Business Communications Manager
Learn More
Avaya
SAP
Overview

Give Your Customers a First-Class Interactive Experience

  • Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
  • Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
  • Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Knauf Insulation GmbH, Media Broadcast GmbH, Diederichs Karosserieteile GmbH, Comforts Gruppe, A/V/E GmbH, Energiedienst Holding AG
Kaeser Kompressoren
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Avaya Customer Interaction Express [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Platforms while SAP Business Communications Manager is ranked 31st in Contact Center Platforms. Avaya Customer Interaction Express [EOL] is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Avaya Customer Interaction Express [EOL] is most compared with , whereas SAP Business Communications Manager is most compared with .

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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.