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Avaya Interaction Center [EOL] vs Genesys Cloud CX comparison

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Avaya Interaction Center [EOL]

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Genesys Cloud CX

Read 8 Genesys Cloud CX reviews
1,848 views|1,271 comparisons
100% willing to recommend
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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Avaya Interaction Center [EOL] and Genesys Cloud CX based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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Featured Review
Use Avaya Interaction Center [EOL]?
Anonymous User
Researched Avaya Interaction Center [EOL] but chose Genesys Cloud CX: More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing model
Genesys Cloud benefits my company because it saves time and is much easier to learn. When I was new to the on-premise solution, Genesys Engage, I... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."

    • More Genesys Cloud CX Pricing and Cost Advice →

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    Questions from the Community
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    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Read all 6 answers   →
    Ranking
    Unranked
    In Contact Center Platforms
    1st
    out of 36 in Contact Center Platforms
    Views
    1,848
    Comparisons
    1,271
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    Comparisons
    Also Known As
    Interaction Center
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Learn More
    Avaya
    Genesys
    Overview

    Differentiate Your Customer Experience with New Customer Service Channels

    • Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
    • Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
    • Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
    • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    Sample Customers
    St George Bank
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise27%
    Large Enterprise55%
    Buyer's Guide
    Contact Center Platforms
    April 2024
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    767,995 professionals have used our research since 2012.

    Avaya Interaction Center [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Platforms while Genesys Cloud CX is ranked 1st in Contact Center Platforms with 8 reviews. Avaya Interaction Center [EOL] is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Avaya Interaction Center [EOL] is most compared with , whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.