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Avaya Interaction Center [EOL] vs InterDialog Unified Contact Center comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Avaya Interaction Center [EOL] and InterDialog Unified Contact Center based on real PeerSpot user reviews.

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Ranking
Unranked
In Contact Center Platforms
25th
out of 36 in Contact Center Platforms
Views
28
Comparisons
17
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
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Comparisons
Also Known As
Interaction Center
InterDialog UCCS
Learn More
Avaya
Teckinfo Solutions
Overview

Differentiate Your Customer Experience with New Customer Service Channels

  • Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
  • Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
  • Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.

InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

Sample Customers
St George Bank
Information Not Available
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

Avaya Interaction Center [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Platforms while InterDialog Unified Contact Center is ranked 25th in Contact Center Platforms. Avaya Interaction Center [EOL] is rated 0.0, while InterDialog Unified Contact Center is rated 0.0. On the other hand, Avaya Interaction Center [EOL] is most compared with , whereas InterDialog Unified Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.