Compare Avaya IX Contact Center vs. Cisco Finesse

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Avaya IX Contact Center Logo
1,541 views|1,146 comparisons
Cisco Finesse Logo
387 views|304 comparisons
Ranking
4th
Views
1,541
Comparisons
1,146
Reviews
0
Average Words per Review
0
Rating
N/A
5th
Views
387
Comparisons
304
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
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Overview

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Offer
Learn more about Avaya IX Contact Center
Learn more about Cisco Finesse
Sample Customers
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
ZEISS
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider21%
Media Company8%
Financial Services Firm7%
VISITORS READING REVIEWS
Comms Service Provider17%
Computer Software Company15%
Government11%
Retailer10%

Avaya IX Contact Center is ranked 4th in Contact Center Platforms while Cisco Finesse is ranked 5th in Contact Center Platforms. Avaya IX Contact Center is rated 0.0, while Cisco Finesse is rated 0.0. On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Five9, Cisco Webex Contact Center and Aspect Via, whereas Cisco Finesse is most compared with Amazon Connect, Cisco Webex Contact Center and Genesys Cloud.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.