Compare Avaya IX Contact Center vs. Cisco Webex Contact Center

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."

More Avaya IX Contact Center Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
476,163 professionals have used our research since 2012.
Ranking
1st
Views
1,530
Comparisons
1,073
Reviews
1
Average Words per Review
393
Rating
10.0
Views
898
Comparisons
746
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
CC-One, BroadSoft CC-One
Learn More
Overview

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Offer
Learn more about Avaya IX Contact Center
Learn more about Cisco Webex Contact Center
Sample Customers
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
AON, Office Depot, American Red Cross
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider20%
Media Company11%
Financial Services Firm7%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company23%
Media Company9%
Financial Services Firm7%

Avaya IX Contact Center is ranked 1st in Contact Center Platforms with 1 review while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS). Avaya IX Contact Center is rated 10.0, while Cisco Webex Contact Center is rated 0.0. The top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Five9, Aspect Via and Cisco Finesse, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud, Cisco Finesse and NICE inContact CXone.

See our list of .

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.