We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."
Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Avaya IX Contact Center is ranked 1st in Contact Center Platforms with 1 review while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS). Avaya IX Contact Center is rated 10.0, while Cisco Webex Contact Center is rated 0.0. The top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Five9, Aspect Via and Cisco Finesse, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud, Cisco Finesse and NICE inContact CXone.
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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.