Compare Avaya IX Contact Center vs. Five9

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Avaya IX Contact Center Logo
1,567 views|1,113 comparisons
Five9 Logo
1,593 views|1,223 comparisons
Ranking
4th
Views
1,567
Comparisons
1,113
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
Views
1,593
Comparisons
1,223
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
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Overview

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Offer
Learn more about Avaya IX Contact Center
Learn more about Five9
Sample Customers
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider21%
Media Company9%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider17%
Non Profit6%
Government5%

Avaya IX Contact Center is ranked 4th in Contact Center Platforms while Five9 is ranked 3rd in Contact Center Platforms. Avaya IX Contact Center is rated 0.0, while Five9 is rated 0.0. On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Cisco Finesse, Cisco Webex Contact Center and Aspect Via, whereas Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Genesys Cloud, Cisco CCX and Cisco Contact Center Enterprise.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.