Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
Avaya IX Contact Center is ranked 4th in Contact Center Platforms while Freshcaller is ranked 8th in Contact Center Platforms. Avaya IX Contact Center is rated 0.0, while Freshcaller is rated 0.0. On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Cisco Finesse, Five9 and Cisco Webex Contact Center, whereas Freshcaller is most compared with Amazon Connect.
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