Avaya IX Contact Center vs SAP Business Communications Manager comparison

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Pricing and Cost Advice
  • "Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."
  • More Avaya IX Contact Center Pricing and Cost Advice →

    Information Not Available
    Ranking
    5th
    Views
    552
    Comparisons
    488
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    32nd
    Views
    15
    Comparisons
    13
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Avaya Call Center, Avaya Intelligent Xperiences Contact Center
    Business Communications Manager
    Learn More
    Overview

    Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

    • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
    • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
    • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
    • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

    The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

    • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
    • Enhanced presence information and routing.
    • Transfer, toggle, hold, and outbound call functions.
    • "Queue callback" and speech recording.
    • Real-time monitoring and reporting.
    • CRM IC, contact center softphone, and office softphone.
    Sample Customers
    RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
    Kaeser Kompressoren
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Wholesaler/Distributor9%
    Government7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise10%
    Large Enterprise73%
    No Data Available

    Avaya IX Contact Center is ranked 5th in Contact Center Platforms while SAP Business Communications Manager is ranked 32nd in Contact Center Platforms. Avaya IX Contact Center is rated 10.0, while SAP Business Communications Manager is rated 0.0. The top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". On the other hand, Avaya IX Contact Center is most compared with Aspect Via, Amazon Connect, Genesys Cloud CX and Cisco Finesse, whereas SAP Business Communications Manager is most compared with .

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.