Avaya one-X [EOL] vs Genesys PureConnect comparison

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Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
Unranked
In Unified Communications
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
one-X
Interactive Intelligence Customer Interaction Center, CIC
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Overview
Avaya one-X Portal is a web-based unified communications client that consolidates access to critical voice applications in a simple consistent interface. Avaya one-X Portal is implemented and managed centrally and does not require software to be installed on user PCs. It brings together control of telephony (Avaya Aura Communication Manager), conferencing (Avaya Meeting Exchange Enterprise), and messaging (Avaya Modular Messaging with the Avaya Message Storage Server).

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Arkadin, Linamar, Sochi 2014 Olympic Winter Games, Tata Technologies, Madison County Schools, I.R.I.S. Group, Zahlke, Alliance Inc., TransDiesel, Sun Life Financial
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%

Avaya one-X [EOL] doesn't meet the minimum requirements to be ranked in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Avaya one-X [EOL] is rated 8.0, while Genesys PureConnect is rated 9.0. The top reviewer of Avaya one-X [EOL] writes "Allows users to be on the move and still provide them with the ability to answer their desk phone". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Avaya one-X [EOL] is most compared with Toshiba IPedge, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

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