Compare Avaya Workforce Engagement vs. NICE Workforce Optimization

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Ranking
Views
101
Comparisons
72
Reviews
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Views
978
Comparisons
886
Reviews
0
Average Words per Review
0
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Also Known As
Harmony, KnoahSoft Harmony
NICE SmartCenter, SmartCenter
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Overview
Electronic case record containing demographic, eligibility, clinical, and service data for each client.
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Learn more about Avaya Workforce Engagement
Learn more about NICE Workforce Optimization
Sample Customers
Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
Harte-Hanks Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider18%
Financial Services Firm10%
Media Company8%

Avaya Workforce Engagement is ranked 9th in Workforce Engagement Management while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. Avaya Workforce Engagement is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Avaya Workforce Engagement is most compared with Calabrio WFM, whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Genesys Cloud and Calabrio WFM.

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