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AWS Application Discovery Service vs SymphonyAI IT Service Management comparison

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Buyer's Guide
Server Monitoring
April 2024
Executive Summary

We performed a comparison between AWS Application Discovery Service and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring.
To learn more, read our detailed Server Monitoring Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Use AWS Application Discovery Service?
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ranking
    28th
    out of 42 in Server Monitoring
    Views
    107
    Comparisons
    87
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    23rd
    out of 49 in IT Service Management (ITSM)
    Views
    399
    Comparisons
    310
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Amazon Web Services (AWS)
    SymphonyAI
    Overview

    AWS Application Discovery Service helps enterprise customers plan migration projects by gathering information about their on-premises data centers.

    Planning data center migrations can involve thousands of workloads that are often deeply interdependent. Server utilization data and dependency mapping are important early first steps in the migration process. AWS Application Discovery Service collects and presents configuration, usage, and behavior data from your servers to help you better understand your workloads.

    The collected data is retained in encrypted format in an AWS Application Discovery Service data store. You can export this data as a CSV file and use it to estimate the Total Cost of Ownership (TCO) of running on AWS and to plan your migration to AWS. In addition, this data is also available in AWS Migration Hub, where you can migrate the discovered servers and track their progress as they get migrated to AWS.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    Buyer's Guide
    Server Monitoring
    April 2024
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    767,847 professionals have used our research since 2012.

    AWS Application Discovery Service is ranked 28th in Server Monitoring while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. AWS Application Discovery Service is rated 0.0, while SymphonyAI IT Service Management is rated 7.8. On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". AWS Application Discovery Service is most compared with Oracle Enterprise Manager, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.