We performed a comparison between AWS Control Tower and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides centralized solutions for all AWS accounts in one place, customized to meet the organization's specific needs."
"It offers automated recommendations for security and policies, creating a landing zone and providing a list of policies."
"With Control Tower, there are ready-to-use automated templates available, simplifying the implementation of a centralized management solution."
"The most intriguing feature is the automatic generation of user accounts. Leveraging Active Directory and global company settings, AWS Cloud Tower enables the creation of AWS user accounts based on job descriptions in Active Directory. This establishes a direct correlation between the user's name, job definition, and the corresponding rules applied to each account."
"The solution's initial setup was easy for me."
"It is incredibly user-friendly and functions seamlessly."
"AWS Control Tower helps to save a lot of work and manage multiple accounts."
"AWS Control Tower helps companies save costs."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Provides everything in one solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is a product that is familiar for a lot of users."
"It is easy to use and simple to learn."
"I like the solution due to the fact that it's scalable."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The product's affordability depends on the value it brings to specific organizations."
"The process of closing an AWS account using Control Tower needs improvements to simplify it, especially when managing multiple accounts."
"By making APIs and organizational units more centralized, it would be simpler to pinpoint the source of issues in case of a breach and would ultimately benefit everyone involved."
"AWS Control Tower should improve its fast execution. It also needs more tools for triggering and monitoring AWS services. AWS Control Tower needs more tracking as well."
"The sole drawback is its restriction to enable only one Control Tower."
"It is essential to clarify that this isn't necessarily a drawback of the service, but having a clear and concise set of predefined guidelines from AWS for moving existing accounts under AWS Control Tower would be highly beneficial as it would simplify the process and make it more user-friendly."
"It would be beneficial if AWS offered the capability to seamlessly deploy your infrastructure to another region to ensure continuous availability and redundancy."
"The solution's stability could be improved."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"I advise others not to customize a lot while using the solution."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
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AWS Control Tower is ranked 11th in Cloud Management with 15 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. AWS Control Tower is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of AWS Control Tower writes "A robust protection for efficient cloud governance and security". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". AWS Control Tower is most compared with AWS Trusted Advisor, Oracle Enterprise Manager Cloud Control, VMware Aria Automation, Morpheus and VMware Aria Cost powered by CloudHealth, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our AWS Control Tower vs. ServiceNow IT Operations Management report.
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