AWS Trusted Advisor vs Freshservice comparison

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Executive Summary

We performed a comparison between AWS Trusted Advisor and Freshservice based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed AWS Trusted Advisor vs. Freshservice Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and the best part is, it's completely free.""AWS Trusted Advisor is a tool that we can use to optimize the AWS infrastructure cost.""The cost optimization and security-related fixes in AWS Trusted Advisor have been great.""The cost optimization features are valuable."

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"The solution is very responsive with a 97% success rate in funneling customer tickets.""Depending on the size of your organization, is pretty standard and useful.""The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system.""It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do.""What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration.""Freshservice's best feature is its user-friendliness.""I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.""Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

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Cons
"I'd like the solution to support clouds beyond AWS.""Maybe adding more security rules would be great.""For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization.""The tenancy must be free for all metrics."

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"We'd like to see a CMDB, a Configuration Management Database, in the future.""On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages.""The analytics could be better.""There are some limitations in reporting. For example, I would like to have a report of conversations or replies.""They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan.""Not integrated with Google.""The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive.""Their analytics need improvement."

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Pricing and Cost Advice
Information Not Available
  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
  • "The price of Freshservice could improve, it is expensive."
  • "It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
  • "Freshservice price is competitive, it is not more than other solutions on the market."
  • "It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
  • More Freshservice Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and the best part is, it's completely free.
    Top Answer:As long as you have a corporate AWS account, which most companies do. Personal accounts wouldn't have it, but any corporate account gets it for free. It's a free feature from AWS. So it's bundled with… more »
    Top Answer:Maybe adding more security rules would be great. It comes with around 20-25 baseline rules. If you want more, like 300-400 rules, you'd need to purchase Security Hub from AWS. So, more built-in rules… more »
    Top Answer: The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of… more »
    Top Answer:The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it… more »
    Top Answer:I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery. This will make a significant improvement in their software and these features… more »
    Ranking
    22nd
    out of 75 in Cloud Management
    Views
    852
    Comparisons
    605
    Reviews
    4
    Average Words per Review
    427
    Rating
    8.5
    13th
    out of 75 in Cloud Management
    Views
    166
    Comparisons
    108
    Reviews
    20
    Average Words per Review
    748
    Rating
    8.2
    Comparisons
    Also Known As
    Flint
    Learn More
    Overview

    AWS Trusted Advisor is your customized cloud expert! It helps you to observe best practices for the use of AWS by inspecting your AWS environment with an eye toward saving money, improving system performance and reliability, and closing security gaps.

    Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

    Freshservice Features

    Freshservice has many valuable key features. Some of the most useful ones include:

    • ITIL-aligned processes
    • Intelligent AI/ML capabilities
    • Advanced CSAT
    • Extensible platform
    • Self-service portal
    • Smart automations
    • Service catalog
    • Effective monitoring and alerting
    • Out-of-box analytics
    • Mobile app
    • Marketplace apps

    Freshservice Benefits

    There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

    • Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
    • Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
    • Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
    • Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
    • Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
    • Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

    A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

    PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

    A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

    Sample Customers
    Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm17%
    Healthcare Company7%
    Real Estate/Law Firm6%
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company18%
    Comms Service Provider18%
    Insurance Company12%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Manufacturing Company6%
    Government6%
    Educational Organization5%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise17%
    Large Enterprise65%
    REVIEWERS
    Small Business61%
    Midsize Enterprise4%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise17%
    Large Enterprise62%
    Buyer's Guide
    AWS Trusted Advisor vs. Freshservice
    March 2024
    Find out what your peers are saying about AWS Trusted Advisor vs. Freshservice and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    AWS Trusted Advisor is ranked 22nd in Cloud Management with 4 reviews while Freshservice is ranked 13th in Cloud Management with 29 reviews. AWS Trusted Advisor is rated 8.6, while Freshservice is rated 8.0. The top reviewer of AWS Trusted Advisor writes "A stable and easy-to-use product that provides excellent cost optimization features and technical support". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". AWS Trusted Advisor is most compared with AWS Control Tower, CloudCheckr , IBM Turbonomic, VMware Aria Cost powered by CloudHealth and Cisco Intersight, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our AWS Trusted Advisor vs. Freshservice report.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.