We performed a comparison between AWS Trusted Advisor and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and the best part is, it's completely free."
"AWS Trusted Advisor is a tool that we can use to optimize the AWS infrastructure cost."
"The cost optimization and security-related fixes in AWS Trusted Advisor have been great."
"The cost optimization features are valuable."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"Depending on the size of your organization, is pretty standard and useful."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"Freshservice's best feature is its user-friendliness."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"I'd like the solution to support clouds beyond AWS."
"Maybe adding more security rules would be great."
"For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization."
"The tenancy must be free for all metrics."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The analytics could be better."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Not integrated with Google."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Their analytics need improvement."
AWS Trusted Advisor is ranked 22nd in Cloud Management with 4 reviews while Freshservice is ranked 13th in Cloud Management with 29 reviews. AWS Trusted Advisor is rated 8.6, while Freshservice is rated 8.0. The top reviewer of AWS Trusted Advisor writes "A stable and easy-to-use product that provides excellent cost optimization features and technical support". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". AWS Trusted Advisor is most compared with AWS Control Tower, CloudCheckr , IBM Turbonomic, VMware Aria Cost powered by CloudHealth and Cisco Intersight, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our AWS Trusted Advisor vs. Freshservice report.
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