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7,140 views|6,332 comparisons
New Relic Logo
25,149 views|19,771 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and AWS X-Ray based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: New Relic's setup is straightforward, but may take longer for larger numbers of devices. AWS X-Ray's setup is rated as doable and fast, but its difficulty level depends on the level of depth desired. Both setups are not considered overly complex.
  • Features: New Relic has versatile features that provide in-depth application information and traceability with reliable monitoring. AWS X-Ray, on the other hand, excels in quickly identifying errors and providing detailed information, while also helping with compliance and security.
  • Pricing: New Relic has a monthly or yearly license with additional fees for extra features or data ingestion, and some reviewers find it expensive while others find it reasonable. AWS X-Ray's pricing is based on usage and is relatively affordable, with pricing getting better as companies scale up and develop a relationship with Amazon. However, pricing becomes more expensive on a per-user basis for medium to big enterprises.
  • Service and Support: The quality of New Relic's customer service is inconsistent, with mixed opinions regarding their responsiveness and expertise. There is room for improvement in terms of efficiency and precision. AWS X-Ray's customer service has not been evaluated extensively, but one reviewer rates it positively with a score of eight out of ten.
  • ROI: New Relic has received inconsistent feedback regarding its ROI, with some users seeing a positive return on investment while others remain uncertain. On the other hand, AWS X-Ray users have reported experiencing a significant ROI.

Comparison Results: New Relic has versatile features, provides in-depth application information, and has accurate alert mechanisms. Customers praise New Relic's customer service and support. AWS X-Ray is functional but lacks the same level of features and ease of use as New Relic. 

To learn more, read our detailed AWS X-Ray vs. New Relic Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints.""The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray.""AWS X-Ray is a strong solution and has a smooth integration process.""It is a very scalable solution.""AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration.""The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."

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"The product allows the developer to see the actual problems in the applications.""We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""You don't have to go through a list of 500 servers.""We are able to drill down and see what is going on in the system.""It has helped my organization to dive deeper into the application using the APM module is very helpful.""The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team.""To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

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Cons
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better.""The user interface is sometimes kind of confusing to understand. It's not very user-friendly.""What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray.""If you have a small team, it's probably overkill.""I do not have any notes in terms of improvements.""They can improve how traces are sent to other providers."

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"How granular I could go down at looking at certain data, especially related to the operations, is limited.""The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.""The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.""Compared to their competitors, they are missing some features at the moment.""The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process.""The deployment process could be improved.""Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

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Pricing and Cost Advice
  • "The pricing for AWS X-Ray is a six out of ten."
  • "As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."
  • "The solution is a bit expensive."
  • More AWS X-Ray Pricing and Cost Advice →

  • "New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
  • "The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
  • "Cost is significant with a lot of extras."
  • "It would be nice if we could buy it annually instead of monthly."
  • "If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
  • "I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
  • "There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
  • "They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:AWS X-Ray is a strong solution and has a smooth integration process.
    Top Answer:They can improve how traces are sent to other providers.
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Ranking
    Views
    7,140
    Comparisons
    6,332
    Reviews
    5
    Average Words per Review
    547
    Rating
    8.2
    Views
    25,149
    Comparisons
    19,771
    Reviews
    33
    Average Words per Review
    519
    Rating
    8.2
    Comparisons
    Dynatrace logo
    Compared 19% of the time.
    Datadog logo
    Compared 13% of the time.
    Elastic Observability logo
    Compared 8% of the time.
    Grafana logo
    Compared 7% of the time.
    AppDynamics logo
    Compared 4% of the time.
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview

    AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues. 

    With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance. 

    X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Sample Customers
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company16%
    Manufacturing Company9%
    Comms Service Provider6%
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company18%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise69%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    AWS X-Ray vs. New Relic
    March 2024
    Find out what your peers are saying about AWS X-Ray vs. New Relic and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    AWS X-Ray is ranked 13th in Application Performance Monitoring (APM) and Observability with 6 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. AWS X-Ray is rated 8.0, while New Relic is rated 8.6. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AWS X-Ray is most compared with Datadog, Azure Monitor, Sentry, Google Cloud's operations suite (formerly Stackdriver) and Dynatrace, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and AppDynamics. See our AWS X-Ray vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.