We performed a comparison between AWS X-Ray and Splunk ITSI (IT Service Intelligence)based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users prefer Splunk ITSI over AWS X-Ray because it integrates easily with DLP, is a stable and scalable solution, and has valuable observability features. While improvements have been suggested, such as easier dashboard queries and better integration with other solutions, overall the product works well.
"AWS X-Ray is a strong solution and has a smooth integration process."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"It is a very scalable solution."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"I find the episode review, glass tables, and correlation search features very useful."
"We have a lot of teams using Splunk and they would be blind without it."
"The root cause analysis is very helpful for us."
"The solution has been stable."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The observability is great and valuable."
"The flexibility to develop and consolidate many solutions into one platform is great."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"They can improve how traces are sent to other providers."
"If you have a small team, it's probably overkill."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"I do not have any notes in terms of improvements."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"It was an intimidating tool for us to jump into at the beginning."
"Splunk ITSI consumes a lot of CPU resources."
"The problem becomes the price, as Splunk is an expensive product."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The cost of the license could be lower."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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AWS X-Ray is ranked 13th in Application Performance Monitoring (APM) and Observability with 6 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. AWS X-Ray is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AWS X-Ray is most compared with Datadog, Azure Monitor, New Relic, Sentry and Google Cloud's operations suite (formerly Stackdriver), whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our AWS X-Ray vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
