We compared BackupAssist and Barracuda Intronis Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BackupAssist is a flexible solution that offers local and cloud backups. It also provides frequent updates and strong ransomware protection. Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities.
Room for Improvement: BackupAssist could enhance its innovation and support. The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities.
Service and Support: BackupAssist's customer service is commended for their expertise and the support provided during deployment. Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team.
Ease of Deployment: BackupAssist's setup process is straightforward and can be completed within a few days. The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control.
Pricing: Users say BackupAssist is affordable compared to alternatives. They like having the option to buy additional features and find the support cost to be fair. Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package.
ROI: BackupAssist users provided limited information about its ROI. To obtain accurate information, we recommend consulting user reviews or reaching out to the vendor’s sales team. Barracuda Intronis Backup provides added financial benefits and time efficiency.
Comparison Results: BackupAssist is commended for its user-friendly interface, regular updates, and reliable performance. At the same time, users say BackupAssist should strive to continue innovating and improving to avoid stagnation. Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration.
"I have found that the backups are usually very successful."
"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"The most valuable feature is the speed of backup, which is very good compared to other solutions."
"We perform backup drills to test the functionality, and we don't have any problems."
"The superior support from Barracuda in setting up, using, and helping with issues for the product."
"The scalability of the product is fine."
"Its interface is intuitive, and it is easy to use when I am restoring files. Barracuda does a really excellent job at compression, which makes it very efficient. Eight years later, I am only halfway through to the capacity, which is very good."
"The product is easy to install and use while doing what it is expected to do."
"The most valuable features are the deduplication that analyzes data to identify duplicate patterns and granular restore."
"It is very stable, and I'm very happy with this solution."
"In the future I would like to see more support for Linux."
"It stopped doing my backups after I did the last update on it."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"The solution needs a dashboard or some form of central control from which you can manage all backups."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"Barracuda works great for smaller network environments, which are not that complex. It is hardware-based with a Linux core, which you don't have access to, and a lot of stuff happens on the back-end. Even from a troubleshooting perspective, it is a bit challenging."
"Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue."
"I am working in some of the more rural areas of Sweden, and some of the customers here are a little bit wary of cloud technology at the moment. It is not like in Gothenburg or Stockholm, where people rely on it so much more. In the rural areas, companies are saying that we do need to use the cloud, and they are being very wary about their data, especially with GDPR and all that kind of stuff. Having more control and having an option for backing up locally, even if you don't want to use it, would be something very good. The cloud backup is brilliant, but there should be an option to take that cloud backup and save it locally as well. If you lose connection to the internet or you lose access to your data in the cloud, having a backup copy of the latest data on your server is helpful. You need to be able to get access to your customers' files, especially with GDPR, where you need to know where your customers' details are. If they're in the cloud and you've lost access to them, then you'll go into those GDPR regulations. This is somewhere where both Barracuda and Veeam haven't gone as far. As far as I have understood, with Veeam, you can back up your local servers to the cloud but not vice versa. I haven't worked on it much."
"Setting up Barracuda Backup is straightforward."
"I would like to see the automatic backup of critical applications to the cloud."
"When we manage the box physically, we don't have as much control as we do when we manage from the cloud. The best management is from the cloud."
"I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines."
BackupAssist is ranked 7th in MSP Backup with 5 reviews while Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews. BackupAssist is rated 8.8, while Barracuda Intronis Backup is rated 8.4. The top reviewer of BackupAssist writes "Provides ransomware protection, does good reporting, and is close to perfect for our use case". On the other hand, the top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". BackupAssist is most compared with Veeam Backup & Replication and Acronis Cyber Protect, whereas Barracuda Intronis Backup is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain) and Azure Backup.
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