We compared BackupAssist and N-able Cove Data Protection across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BackupAssist is a flexible solution that offers local and cloud backups. It also provides frequent updates and strong ransomware protection. N-able Cove Data Protection is considered user-friendly and reliable. Users praised its cloud-based data protection and efficient backup and restoration functionalities.
Room for Improvement: BackupAssist could enhance its innovation and support. N-able Cove Data Protection could be improved by simplifying image restoration, enhancing the graphical interface, and offering more detailed user permissions.
Service and Support: BackupAssist's customer service is commended for their expertise and the support provided during deployment. N-able Cove Data Protection's customer service is highly regarded for its knowledgeable support team and ability to resolve issues over the phone.
Ease of Deployment: BackupAssist's setup process is straightforward and can be completed within a few days. Setting up N-able Cove Data Protection is considered straightforward and simple, requiring minimal training. However, deploying to virtual machines or specialty setups may require more effort with N-able.
Pricing: Users say BackupAssist is affordable compared to alternatives. They like having the option to buy additional features and find the support cost to be fair. N-able Cove Data Protection is competitively priced and offers unlimited storage for on-premise cloud usage. Users like the adjustable scale option for licensing, which helps them save costs and ensures fair pricing.
ROI: BackupAssist users provided limited information about its ROI. To obtain accurate information, we recommend consulting user reviews or reaching out to the vendor’s sales team. N-able Cove Data Protection has demonstrated notable cost savings, enhanced efficiency, and positive returns on investment for businesses.
Comparison Results: BackupAssist is commended for its user-friendly interface, regular updates, and reliable performance. At the same time, users say BackupAssist should strive to continue innovating and improving to avoid stagnation. N-able Cove Data Protection offers effective cloud-based data protection and smooth integration with other tools. However, some reviews noted that image restoration could be simplified, and other said the GUI could use a revamp.
"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
"I have found that the backups are usually very successful."
"For starters, this is one of few databases that allow us to backup MySQL databases, most others only support Microsoft SQL. This solution also has a very user-friendly interface accessed through a web browser. Additionally, backups can be easily configured through N-able Backup."
"The product is simple to use and manage. The customers have access to verify the backups."
"The most valuables feature is the alerts and monitoring that catches the failed backups."
"The monitoring makes it very easy to check whether a backup has gone bad."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"The initial setup of N-able Cove Data Protection was very easy."
"One of the bigger features and advantages of the solution is that it is easy to integrate with my RMM which is also N-able."
"It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward."
"In the future I would like to see more support for Linux."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"The solution needs a dashboard or some form of central control from which you can manage all backups."
"It stopped doing my backups after I did the last update on it."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"A better default view on my dashboard would be great. There is a lot of useless information there that it pulls up. They could present the dashboard slightly better, in terms of the extra information after the first five columns. The first five columns are awesome. After that, I don't care about the rest, and there are another seven things after that."
"A disaster recovery console would be an improvement for the product."
"One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that."
"Integration with a hybrid cloud is something that I found complicated."
"N-able Cove Data Protection for Microsoft 365 is an area with shortcomings that need improvement."
"A feature I'd like to see would be a more customizable admin console."
"An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status... Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline."
"We don't use the solution’s automated recovery testing because SolarWinds made me cross. When they released it, I went, "Oh, well, that's quite good." Because if you use the system, then it supposedly spins up, and on the portal, it gives you a screenshot of the booted device. So, I phoned up, and I said, "Oh, that's really quite cool. How much is that?" They said, "No, no, no. It's all included in your license." I went, "Okay then," and went and deployed it on about half the fleet. One of the options that our customers have is they can pay us a small amount every month for us to test the recovery just to prove that it's viable, and I thought, "Well, this will do that for us. Nice." Then, in the next invoice, we got a charge for it. While It was not a huge amount, I took offense at the fact that we were told that it would be a no extra cost option that was part of our license, but it turns out that it's chargeable. Therefore, we haven't used it since."
BackupAssist is ranked 26th in Backup and Recovery with 5 reviews while N-able Cove Data Protection is ranked 8th in Backup and Recovery with 20 reviews. BackupAssist is rated 8.8, while N-able Cove Data Protection is rated 9.2. The top reviewer of BackupAssist writes "Provides ransomware protection, does good reporting, and is close to perfect for our use case". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". BackupAssist is most compared with Veeam Backup & Replication and Acronis Cyber Protect, whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and MSP360 Backup.
See our list of best Backup and Recovery vendors and best MSP Backup vendors.
We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
