We compared N-able Cove Data Protection and Barracuda Intronis Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: N-able Cove Data Protection is considered user-friendly and reliable. Users praised its cloud-based data protection and efficient backup and restoration functionalities. Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities.
Room for Improvement: N-able Cove Data Protection could be improved by simplifying image restoration, enhancing the graphical interface, and offering more detailed user permissions. The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities.
Service and Support: N-able Cove Data Protection's customer service is highly regarded for its knowledgeable support team and ability to resolve issues over the phone. Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team.
Ease of Deployment: Setting up N-able Cove Data Protection is considered straightforward and simple, requiring minimal training. However, deploying to virtual machines or specialty setups may require more effort with N-able. The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control.
Pricing: N-able Cove Data Protection is competitively priced and offers unlimited storage for on-premise cloud usage. Users like the adjustable scale option for licensing, which helps them save costs and ensures fair pricing. Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package.
ROI: N-able Cove Data Protection has demonstrated notable cost savings, enhanced efficiency, and positive returns on investment for businesses. Barracuda Intronis Backup provides added financial benefits and time efficiency.
Comparison Results: N-able Cove Data Protection offers effective cloud-based data protection and smooth integration with other tools. However, some reviews noted that image restoration could be simplified, and others said the GUI could use a revamp. Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration.
"It's a one-stop shop, meaning we just program and schedule the backups, decide what is being backed up, and then it automatically replicates and deduplicates."
"The product is easy to install and use while doing what it is expected to do."
"The most valuable feature is unlimited data storage on the cloud. Even if the employee has left the company for a few years, the backup will still be maintained."
"It is very stable, and I'm very happy with this solution."
"They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us."
"Barracuda's support is probably one of the best things about them, even with all their solutions. With any problem that we have, or even questions, we get the assistance that we need. The turnaround is pretty quick."
"It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service."
"The configuration and the onboarding process are pretty good."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"The initial setup of N-able Cove Data Protection was very easy."
"The product is simple to use and manage. The customers have access to verify the backups."
"It's extremely important that Cove provides cloud-based data protection with backup, disaster recovery, and archiving. That is a necessity for my insurance. As an IT company, my insurance would cost more if my backups were not offsite and off-network."
"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points."
"The monitoring makes it very easy to check whether a backup has gone bad."
"The most valuable aspect is the added protection of having a cloud-based backup service. It provides redundancy in case of data loss."
"What I like the most about it's the ease of use and the reliability that it has when copying information to the cloud."
"When we manage the box physically, we don't have as much control as we do when we manage from the cloud. The best management is from the cloud."
"It would be nice to have some reports generated on the usage, but it is not essential."
"I would like to see a way to increase space."
"I would like to see better integration with third-party applications."
"I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines."
"I would like to see the automatic backup of critical applications to the cloud."
"This solution could be improved with offering lower prices at scale."
"The solution is pretty expensive. This is the usual customer complaint."
"A better default view on my dashboard would be great. There is a lot of useless information there that it pulls up. They could present the dashboard slightly better, in terms of the extra information after the first five columns. The first five columns are awesome. After that, I don't care about the rest, and there are another seven things after that."
"One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that."
"Integration with a hybrid cloud is something that I found complicated."
"N-able Cove Data Protection for Microsoft 365 is an area with shortcomings that need improvement."
"The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is."
"The recovery side, the restore side, could be a little more optimized."
"This solution is not very good for image restores, mainly just files. The solution also does not allow you to enable or disable backups. Sometimes, our users will connect via mobile device and it will use their data to perform the backup. If they were able to enable and disable the backup, they would not have this issue."
"A feature I'd like to see would be a more customizable admin console."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while N-able Cove Data Protection is ranked 1st in MSP Backup with 20 reviews. Barracuda Intronis Backup is rated 8.4, while N-able Cove Data Protection is rated 9.2. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". Barracuda Intronis Backup is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain) and Azure Backup, whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and MSP360 Backup. See our Barracuda Intronis Backup vs. N-able Cove Data Protection report.
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