Mark RodrigueIT Admin / Manager at a retailer
HirenShahDirector at Dynamic Computer Services
Farrukh DawoodaniTechnical Consultant & Programme Manager at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable features are Advanced Malware Protection, URL filtering, and of course Reputation Filtering."
"It does a great job of preventing spam, malware, and ransomware. I can only go by what people have told me and what I've seen, but I have not seen spam in a year and a half to two years in my own company mailbox. And there are not a lot of catches where it's catching something that should have gotten through, either."
"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"This solution has helped to significantly reduce the amount of junk email that we receive."
"It is an excellent, intelligent solution that provides maximum security from email attacks."
"The performance is good."
"The security protection is the best and it's GUI is user-friendly."
"The link protection and anti-phishing features are great."
"Eliminating inbox clutter creates an opportunity to be more productive instead of wasting time manually sorting through spam."
"Great at blocking spam."
"It is very simple to whitelist addresses."
"The feature that I like the best is the fingerprinting concept."
"The cloud-based interface is very user-friendly."
"The solution is excellent at blocking spam."
"The setup is pretty simple."
"It is a solid and stable product."
"I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that."
"The reporting functionality needs to be improved."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"The reports are standard, and it would be nice to be able to customize them."
"The technical support is not available globally 24/7 and this is the biggest problem with the product."
"The reporting can be improved."
"We would like to have a local support center in India so that they are operating in the same time zone and speak the same language."
"False positives have given us issues."
"The spam filtering is a little too aggressive. You can not get granular enough to back off on what is considered spam and what is not."
"Solution requires regular checking to ensure it's 'keeping up' with spam."
"This product can always be made more secure."
"It will provide Excel reports and PDF reports, but it would be great if they supported the concept of Crystal Reports."
"This product would benefit from better integration with Symantec Endpoint Protection."
"They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"Sometimes the solution picks up false positive for viruses during scans."
"What's lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."
"You're going to get what you pay for. If you're not willing to pay the price of Cisco, you're not going to get a product that's as good as Cisco. I don't think Cisco is overpriced, because for the last two years I've been comparing it to Microsoft and Cisco has been cheaper and given us more features."
"In my previous organization, avoiding four instances of CryptoLocker within an estimated six month period is approximately $600,000 in lost time and effort. Our five year cost was about a million dollars, and the four outages that we had equated to 65 percent of that five year cost."
"The licensing was all transferred."
"Compared to Cisco's on-prem service, the cost is the same, but you don't have to pay for the hardware and you don't have to maintain the system, as far as upgrades and hardware failures are concerned. It is cheaper to operate on their cloud service than it is to operate with their on-prem service."
"Cisco Secure Email and the support are priced well. It's not cheap, but there are other solutions that offer less and cost so much. For example, Microsoft is more expensive than Cisco."
"There are additional fees for adding features."
"Our licensing fees are approximately $4,000 per year, and this includes updates for the antivirus and spam signatures."
"As far as advanced email security systems, this product is mid-range on the pricing scale."
"The pricing for the product is fine."
"The licensing fees are part of a bundled support package that we pay for."
"We pay between $8 and $10 USD per user per month."
"The licensing cost is competitive, it's not too high and not too low."
"The solution requires a license and we pay annually."
"It is a cost-effective and relatively cheap solution as compared to others. Our customers have a yearly subscription. We do have a few customers with monthly subscriptions, but they have cloud-based Email protection, which is a different type of solution. Both solutions are very good."
"A subscription for technical support costs extra."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
Customers of all sizes face the same daunting challenge: email is simultaneously the most important business communication tool and the leading attack vector for security breaches. Cisco Email Security enables users to communicate securely and helps organizations combat Business Email Compromise (BEC), ransomware, advanced malware, phishing, spam, and data loss with a multilayered approach to security.
With the Barracuda Email Security Gateway, protecting against inbound malware, spam, phishing, and Denial of Service attacks ensures that business productivity isn’t impacted by attacks through the email system. Powerful and customizable policies enable further enforcement of detailed requirements that govern inbound email messages.
Symantec’s on-premises email security solution begins with Messaging Gateway which provides essential inbound and outbound messaging security including, powerful protection against the latest messaging threats including ransomware, spear phishing, and business email compromise, It catches more than
99 percent of spam with a less than 1 in 1 million false positives, and effectively responds to new messaging threats with real-time automatic antispam and antimalware updates. Messaging Gateway combines multilayer protection technologies that effectively detect, block, and quarantine suspicious email
Barracuda Email Security Gateway is ranked 4th in Email Security with 13 reviews while Symantec Messaging Gateway is ranked 7th in Email Security with 6 reviews. Barracuda Email Security Gateway is rated 7.8, while Symantec Messaging Gateway is rated 8.0. The top reviewer of Barracuda Email Security Gateway writes "Has intelligent sensing of attacks and offers assistance for load balancing but support is lacking". On the other hand, the top reviewer of Symantec Messaging Gateway writes "Good fingerprinting and keyword rules, but it needs to better support unstructured data discovery". Barracuda Email Security Gateway is most compared with Fortinet FortiMail, Proofpoint Email Protection, SonicWall Email Security, Microsoft Defender for Office 365 and AppRiver Email Security, whereas Symantec Messaging Gateway is most compared with Microsoft Exchange Online Protection, Proofpoint Email Protection, Fortinet FortiMail, Fortinet FortiMail Cloud and Forcepoint Email Security. See our Barracuda Email Security Gateway vs. Symantec Messaging Gateway report.
See our list of best Email Security vendors.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.