We compared Barracuda Email Security Gateway and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Email Security Gateway’s stand-out features include sandboxing, diverse customization options, and a cloud environment. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Barracuda Email Security Gateway users say the solution should add DomainKeys functionality, enhance anti-phishing measures, and introduce the ability to add multiple domains. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Customers have praised the customer service of Barracuda Email Security Gateway for its professionalism, responsiveness, and availability, rating it as good and reliable. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: The setup process for Barracuda Email Security Gateway is described as simple and intuitive, requiring a few hours or a day to complete. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Users say Barracuda Email Security Gateway is competitively priced. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Barracuda Email Security Gateway benefits users by minimizing business disruptions and reducing costs. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Barracuda offers a wide range of capabilities, customizable options, and excellent customer support. Suggestions for improvement are more prevalent for Barracuda, including better pricing, automation, and user interface. Opinions on pricing vary for both products, with some users considering Barracuda to be more affordable. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"This product is powerful and quite simple to use."
"The security protection is the best and it's GUI is user-friendly."
"All features it provides on the cloud environment are very, very useful, including the antivirus that is enabled on it."
"Barracuda Email Security Gateway has features like identify the spam source, rules to avoid some specific spams and then reschedule. And there are some other features like the email continuity, the email server and gateway site, which can relay the mail kit. The solution is user-friendly.These kind of features are the most valuable."
"The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses."
"It can scale."
"It is an excellent, intelligent solution that provides maximum security from email attacks."
"Eliminating inbox clutter creates an opportunity to be more productive instead of wasting time manually sorting through spam."
"It does a good job of ensuring users are not compromised via email."
"The email and the signature based protection is the most valuable feature."
"The technical support is good."
"The interface is really good."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"It is mostly stable."
"The initial setup is not overly complex."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening."
"Some of the phishing emails are not being blocked. Another problem is that we are not able to manage the date and time in our time zone."
"The UI could be a little cleaner and require less clicking around in different modules. They give the illusion of a single pane of glass, but as you click around to different products, you're actually being transferred into a different system."
"The pricing needs improvement."
"There are some times when legit emails are trapped on Barracuda and we are unable to get that information unless we actually log on to the network to find out."
"There is room for improvement in the management of multiple domains."
"There are limited administration controls that should be improved."
"I would like to have better integration with third-party archival vendors to facilitate moving data in and out."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
"There is room for improvement in threat detection, especially for advanced attacks and business email compromise."
"The send box needs improvement to match other products."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"The tool's dashboard is old."
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Barracuda Email Security Gateway is ranked 2nd in Secure Email Gateway (SEG) with 51 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. Barracuda Email Security Gateway is rated 8.0, while Trend Micro Email Security is rated 8.0. The top reviewer of Barracuda Email Security Gateway writes "Robust email protection with advanced features such as effective spam filtering, virus and malware defense, phishing protection and high scalability". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Barracuda Email Security Gateway is most compared with Microsoft Defender for Office 365, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Kaspersky Security for Mail Server, whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Proofpoint Email Protection. See our Barracuda Email Security Gateway vs. Trend Micro Email Security report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.