We performed a comparison between Sage CRM and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has been helpful for opportunity management and lease management."
"The part I like the most is the reporting."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"Sage CRM is flexible, customizable, and user-friendly."
"We have found the solution to be stable."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"It's very convenient to use."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"It's a very stable tool, very powerful."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"Zendesk Support has a lot of good APIs."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"With regards to monitoring the transaction with alerts, it could be better."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"Its user interface could be better."
"I would like Sage to improve their UI."
"It wasn't easy to set up so we're only using a third of all of the features,"
"You couldn't give administrative access to new hires."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"It needs to improve in terms of its flexibility, price, and installation."
"The dashboard could be better."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
Sage CRM is ranked 21st in CRM with 6 reviews while Zendesk is ranked 16th in CRM with 57 reviews. Sage CRM is rated 7.6, while Zendesk is rated 8.2. The top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Sage CRM vs. Zendesk report.
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