Sage CRM vs Zendesk comparison

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347 views|229 comparisons
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684 views|445 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Sage CRM and Zendesk based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Sage CRM vs. Zendesk Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has been helpful for opportunity management and lease management.""The part I like the most is the reporting.""The Sage Accpac solution has definitely been the most valuable because the finance features are excellent.""Sage CRM is flexible, customizable, and user-friendly.""We have found the solution to be stable.""The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

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"It's very convenient to use.""It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them.""It's a very stable tool, very powerful.""What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool.""Zendesk Support has a lot of good APIs.""The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal.""Its agility and simplicity are the most valuable features. This tool is very user-friendly.""One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

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Cons
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads.""Sage CRM doesn't have a dashboard for dynamic reporting.""With regards to monitoring the transaction with alerts, it could be better.""The scalability of this solution depends on whether you have a team that can configure it for scale.""Its user interface could be better.""I would like Sage to improve their UI."

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"It wasn't easy to set up so we're only using a third of all of the features,""You couldn't give administrative access to new hires.""One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data.""Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple.""It needs to improve in terms of its flexibility, price, and installation.""The dashboard could be better.""The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay.""There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

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Pricing and Cost Advice
  • "We have a yearly license."
  • "We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
  • "From an African perspective, the solution is relatively expensive."
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
  • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The part I like the most is the reporting.
    Top Answer:From an African perspective, the solution is relatively expensive.
    Top Answer:We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues… more »
    Top Answer:It's a very stable tool, very powerful.
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some… more »
    Ranking
    21st
    out of 167 in CRM
    Views
    347
    Comparisons
    229
    Reviews
    5
    Average Words per Review
    294
    Rating
    7.8
    16th
    out of 167 in CRM
    Views
    684
    Comparisons
    445
    Reviews
    5
    Average Words per Review
    560
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Overview
    SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    Avis, Fuji Xerox, Formula 1
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company37%
    Government8%
    Real Estate/Law Firm8%
    Financial Services Firm8%
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise8%
    Large Enterprise56%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    Buyer's Guide
    Sage CRM vs. Zendesk
    March 2024
    Find out what your peers are saying about Sage CRM vs. Zendesk and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Sage CRM is ranked 21st in CRM with 6 reviews while Zendesk is ranked 16th in CRM with 57 reviews. Sage CRM is rated 7.6, while Zendesk is rated 8.2. The top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Sage CRM vs. Zendesk report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.