We performed a comparison between BeyondTrust Privileged Remote Access and Symantec Privileged Access Manager based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the enterprise credential manager. It's a connector that sits in PRA and tests the credentials for the end user with a process that will clean the password. This is one of PRA's primary features and simplifies user onboarding. There aren't many restrictions or complications. We can add the user while only opening one port, which is more than enough to access the PRA server. Every organization requires only four critical servers out of a hundred and some 50 production servers."
"Based on the feedback from my colleagues who have never complained about the technical support, I would say that the product's support team is good."
"I like all of it. You can access computers that are on a DMZ. You can access computers that are off the network and on the network. You pretty much have access to computers wherever they are. As long as they have the client on them, you can get to them. So, it is convenient, but its main feature is that you can use your smart card to elevate your privileges remotely. That's a great feature."
"PRA stands on its own as a full solution. This is important because it reduces the need to maintain a lot of different services. Also, the integration between those services are sometimes not easy to maintain. So, having a solution like BeyondTrust Privileged Remote Access reducing our workload gives us enough time to work on our other issues. The system just runs and does what it is supposed to do."
"One of the features that I really like about it is the ability to set a start date, time, and end date for the access. For example, you can set the access for a person from tomorrow, Monday, or Tuesday and ending on a specific period of the day or a specific date. That's really quite helpful."
"Its initial setup process is straightforward."
"The product has improved remote support capabilities since it works fine."
"The privileged remote access platform is able to track and record everything that happens within a session."
"The two factor authentication, and the single most important capability was it supported PIV and CAC as one of the two factors. That was pretty huge for us."
"It will provide us with more security."
"It reduces the viral attacks on my website. It also allows certain users access to see what happens daily."
"Whoever built it from the ground up, they understand how an organization is laid out."
"The RDP-gateway: For limiting which server an operator can access."
"The key benefits are we improve our governance. We ensure we can build more trust in the way we run and operate our environment, and most of all is the accountability."
"We know we can scale up with what we have, and we probably will not need to buy any further appliances down the road."
"The interface is very friendly, colorful, and bold."
"The integration client, backup solution, and SSO setup and provisioning could be improved. There isn't any documented or supported user provisioning currently, which slows down the processes of onboarding and assigning permissions. I would like to see this improved soon."
"There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box."
"The solution's Vault is a nice feature. It helps to securely share a security password in teams, but it is not at the level of a password management solution. So, it is just really a vault. We were expecting to have more features to better manage passwords, but that is something that you can work around if you also have a password safe solution. I would like them to have features like password rotation or password auditing, e.g., old passwords."
"I would love to have a web console and the ability to use the smart card with the web console to provide remote support. If you are on a computer that doesn't have the Bomgar console, you should be able to use the web console to provide support. That's the only thing right now. A web console is nice when you're jumping into a computer, but if you need to elevate the privileges, you currently can't do it with the smart card. If they could figure that out, that would be money."
"It would be very nice if it has an enterprise vault. Currently, it can interact with Password Safe, which is a separate solution and equivalent to Thycotic Secret Server. Instead of having Password Safe as a separate entity, they should combine it with BeyondTrust Privileged Remote Access. They have done it in some way, but it is not an enterprise tech solution."
"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."
"At the moment, I don't see any major problems with it. If anything, they can just change the look and feel of the login screen because it looks too simple to me. It does not have so much information. When you get to the login screen of the solution, you should have more information. We also have BeyondTrust Remote Support, and the login page looks similar to BeyondTrust Privilege Remote Access. I would love to see more rich information on the login screen or landing page so that rather than having a regular sign-in screen or page where you just provide a username and password and get into the solution, you should have more insight into what the solution does. I've mentioned this to them every time I have had an opportunity."
"Changing your password should be simplified, and there should not be a charge for it."
"What I hope happens with the new product CA PAM is to keep all the useful features that exist in PA, but what I’ve noticed with many new products is the UI gets polished but systems lags stability and performance or it adds additional complexity instead of simplifying the user experience."
"It'd be great if you just stuck in your PIV card and Windows popped up, asked you for your password. You typed it in, then it remembered your credentials."
"Bring more technology into the portfolio and being able to collapse those products into a much more integrated way."
"The management console could be improved."
"An improvement for this solution is that it should not be constantly based on user name and password. There should be a condition to edit and update your username."
"I would like this solution to be simpler. It should have a one-click access that works together with AWS."
"They should include some assignments in the test environment to explore the product's features."
"We experience stability issues after every patch upgrade. This is a place where CA needs to improve drastically."
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BeyondTrust Privileged Remote Access is ranked 3rd in Privileged Access Management (PAM) with 16 reviews while Symantec Privileged Access Manager is ranked 18th in Privileged Access Management (PAM) with 3 reviews. BeyondTrust Privileged Remote Access is rated 8.6, while Symantec Privileged Access Manager is rated 7.8. The top reviewer of BeyondTrust Privileged Remote Access writes "Streamlines onboarding and privilege assignment, with Active Directory integration and an intelligent approach to jump points". On the other hand, the top reviewer of Symantec Privileged Access Manager writes "Allows IT and consultants to access the infrastructure environment but needs more security and better support". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, BeyondTrust Password Safe, WALLIX Bastion, BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Symantec Privileged Access Manager is most compared with CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), BeyondTrust Endpoint Privilege Management, ARCON Privileged Access Management and Delinea Secret Server. See our BeyondTrust Privileged Remote Access vs. Symantec Privileged Access Manager report.
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