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Most Helpful Review
Find out what your peers are saying about BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops and other solutions. Updated: January 2021.
456,966 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""This is a very secure product."

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"The shadow feature is extraordinary and helps a lot when supporting remote users.""The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.""XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.""Stable product with straightforward setup.""This is a very stable solution which you can feel confident using.""You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.""I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.""The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks."

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Cons
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""Technical support for this region can be improved."

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"Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.""We would like to be able to provide VDI, a full desktop, to each of our users.""Pricing can be lower and roaming profiles need to be fixed to work consistently.""For us, pricing is the most important feature to improve.""The product should expand its capabilities for integrating with other environments.""Citrix has to support all of the hypervisors including KVM and OpenStack KVM.""There are a lot of shortfalls with supporting printing over XenApp.""There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."

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Pricing and Cost Advice
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing.""I would prefer that it was more affordable."

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"I suggest using the concurrent user licensing scheme.""A perpetual enterprise license costs approximately $300 USD.""The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue.""Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process.""The licensing, in general, is expensive. A lot of customers battle to pay the amount. It's very difficult to ensure that your solution provides the business value that the customer is after.""The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license.""Citrix is a mid-range cost solution compared to some others out there.""In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."

More Citrix Virtual Apps and Desktops Pricing and Cost Advice »

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Questions from the Community
Top Answer: You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.
Top Answer: It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of… more »
Top Answer: Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do… more »
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Ranking
7th
out of 32 in Remote Access
Views
4,816
Comparisons
2,958
Reviews
2
Average Words per Review
844
Rating
9.0
2nd
out of 32 in Remote Access
Views
17,463
Comparisons
12,539
Reviews
17
Average Words per Review
1,044
Rating
8.8
Popular Comparisons
Also Known As
Bomgar Remote Support XenDesktop, XenApp (Citrix Virtual Apps)
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BeyondTrust
Citrix
Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.

Offer
Learn more about BeyondTrust Remote Support
Learn more about Citrix Virtual Apps and Desktops
Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences CorporationExelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Top Industries
REVIEWERS
Consumer Goods Company17%
University17%
Financial Services Firm11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company27%
Government11%
Comms Service Provider10%
Educational Organization9%
REVIEWERS
Financial Services Firm16%
Insurance Company13%
Energy/Utilities Company13%
Computer Software Company13%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Media Company5%
Government5%
Company Size
REVIEWERS
Small Business31%
Midsize Enterprise23%
Large Enterprise46%
REVIEWERS
Small Business23%
Midsize Enterprise22%
Large Enterprise55%
Find out what your peers are saying about BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops and other solutions. Updated: January 2021.
456,966 professionals have used our research since 2012.

BeyondTrust Remote Support is ranked 7th in Remote Access with 3 reviews while Citrix Virtual Apps and Desktops is ranked 2nd in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix Virtual Apps and Desktops is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of Citrix Virtual Apps and Desktops writes "Allows the end user device flexibility when remotely accessing my organization's resources". BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, Check Point Remote Access VPN, ServiceNow and ManageEngine ServiceDesk Plus, whereas Citrix Virtual Apps and Desktops is most compared with VMware Horizon View, Amazon Appstream, TeamViewer, Microsoft Remote Desktop Services and Parallels Remote Application Server (RAS). See our BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops report.

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