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Top Review
Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Rescue and other solutions. Updated: September 2021.
542,267 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""This is a very secure product.""It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.""Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise.""Offers a secure method of access without having to install agents everywhere.""Solution has a good UI."

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"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

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Cons
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""Technical support for this region can be improved.""It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.""It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system.""Lacks remote support and privileged remote access in the one product.""Lacks some kind of voice communication option."

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"The billing team was poor when fixing their billing mistake and customer service was missing in action.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.""The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

More LogMeIn Rescue Cons »

Pricing and Cost Advice
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing.""I would prefer that it was more affordable.""We pay every year for the box, and there are no additional costs.""It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

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"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.""Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

More LogMeIn Rescue Pricing and Cost Advice »

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Questions from the Community
Top Answer: Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue… more »
Top Answer: It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with… more »
Top Answer: It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support… more »
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Ranking
5th
out of 34 in Remote Access
Views
4,336
Comparisons
2,920
Reviews
6
Average Words per Review
528
Rating
8.7
6th
out of 34 in Remote Access
Views
3,294
Comparisons
2,485
Reviews
3
Average Words per Review
2,125
Rating
9.0
Comparisons
Also Known As
Bomgar Remote Support
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Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Top Industries
REVIEWERS
Financial Services Firm14%
Consumer Goods Company14%
Manufacturing Company14%
University14%
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider13%
Government11%
Insurance Company6%
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider14%
Government7%
Construction Company5%
Company Size
REVIEWERS
Small Business30%
Midsize Enterprise23%
Large Enterprise47%
REVIEWERS
Small Business80%
Midsize Enterprise10%
Large Enterprise10%
Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Rescue and other solutions. Updated: September 2021.
542,267 professionals have used our research since 2012.

BeyondTrust Remote Support is ranked 5th in Remote Access with 7 reviews while LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 8.6, while LogMeIn Rescue is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, ConnectWise Control and ServiceNow, whereas LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, LogMeIn Pro, Microsoft Remote Desktop Services and Citrix Virtual Apps and Desktops. See our BeyondTrust Remote Support vs. LogMeIn Rescue report.

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