Anonymous UserDirector CTO Office at a tech services company
Joe AppelgrynImplementation Engineer at Border Business Systems
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"This is a very secure product."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"Offers a secure method of access without having to install agents everywhere."
"Solution has a good UI."
"It's almost an out of the box function once you have installed the other components."
"I like that it works. In most cases, it's predictable. You know what you get."
"The most valuable features are availability and security."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable features are the desktop session and desktop virtualization."
"In terms of the valuable features, I like the profile, the new version is really good."
"The most valuable feature is the remote application access."
"The most valuable feature is the ease of use."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Technical support for this region can be improved."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Lacks remote support and privileged remote access in the one product."
"Lacks some kind of voice communication option."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"Microsoft still has some really bad remote desktop appliance for Mac."
"We are searching for a product with better remote access and remote sessions."
"Security in the connection between us and our clients' servers is something that can be improved."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"I would prefer that it was more affordable."
"We pay every year for the box, and there are no additional costs."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"The solution has a perpetual license and it is purchased upfront."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"Although not an expensive product, pricing is always something that can be improved."
"It's not an expensive solution."
"It's not an expensive product."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The pricing could always be improved."
"The solution is overly expensive."
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.
BeyondTrust Remote Support is ranked 5th in Remote Access with 7 reviews while Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 17 reviews. BeyondTrust Remote Support is rated 8.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop better support for remote desktops for alternative platforms". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, ConnectWise Control, LogMeIn Rescue and Check Point Remote Access VPN, whereas Microsoft Remote Desktop Services is most compared with VMware Horizon View, TeamViewer, Citrix Virtual Apps and Desktops, Parallels Remote Application Server (RAS) and Citrix Workspace. See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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