We performed a comparison between BeyondTrust Remote Support and OpenText Exceed TurboX based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"It has allowed us to quickly address the needs and issues of our end users."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Offers a secure method of access without having to install agents everywhere."
"This is a very secure product."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."
"The solution is perfect for Linux users."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Technical support for this region can be improved."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."
"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while OpenText Exceed TurboX is ranked 10th in Remote Access with 2 reviews. BeyondTrust Remote Support is rated 9.0, while OpenText Exceed TurboX is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of OpenText Exceed TurboX writes "Fast and has a friendly UI; allows you to consume heavy applications". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas OpenText Exceed TurboX is most compared with VNC Connect, Citrix Workspace, Microsoft Remote Desktop Services, VMware Horizon and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
