We performed a comparison between BeyondTrust Remote Support and Parallels Access based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The solution is stable."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Solution has a good UI."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"It's got a very easy-to-use interface."
"It's great that the total deployment can happen completely remotely."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"We don't have problems with stability. Everything is good."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"In the next release, I would like remote access to Chrome included."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"They could improve the reporting."
"The solution may not scale well for enterprises."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Parallels Access is ranked 11th in Remote Access with 5 reviews. BeyondTrust Remote Support is rated 9.0, while Parallels Access is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Parallels Access writes "Allows users to access and operate their computers remotely". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Parallels Access is most compared with Microsoft Remote Desktop Services, TeamViewer, Splashtop Remote Support, VNC Connect and TeamViewer Tensor. See our BeyondTrust Remote Support vs. Parallels Access report.
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