We performed a comparison between BeyondTrust Remote Support and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."I personally like the ability to share files with other machines."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"This is a very secure product."
"Offers a secure method of access without having to install agents everywhere."
"It allows us to filter the data, create graphs, and get detailed reports."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"The workflow capability for easy setup is powerful."
"Everything about the schema, including the design of ServiceNow, is great."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"In the next release, I would like remote access to Chrome included."
"Technical support for this region can be improved."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"They could improve license management, particularly when integrating different applications or toolsets."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"It's a little expensive compared to other tools."
"Licensing costs are very high."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. BeyondTrust Remote Support is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
