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Most Helpful Review
Use BeyondTrust Remote Support? Share your opinion.
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
442,517 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."

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"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.""The product and platform work well. That is why I have stay with them so long. The stability has typically been good.""TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.""TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.""It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.""There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.""Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.""It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."

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Cons
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

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"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.""You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.""If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.""On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.""Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.""If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.""Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...""It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

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Pricing and Cost Advice
Information Not Available
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.""The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.""It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot.""TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.""...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...""It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.""TeamViewer is $600 or $700 per port per year...""The cost is in the thousands of dollars per year."

More TeamViewer Pricing and Cost Advice »

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Questions from the Community
Top Answer: You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.
Top Answer: It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of… more »
Top Answer: Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do… more »
Top Answer: TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.
Top Answer: TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college… more »
Top Answer: Sometimes, the app can be a little cumbersome when accessing certain aspects of the program. I don't know if that's a TeamViewer thing or the application I'm trying to use on the actual PC. As far as… more »
Ranking
5th
out of 31 in Remote Access
Views
4,810
Comparisons
2,927
Reviews
1
Average Words per Review
1,077
Avg. Rating
10.0
1st
out of 31 in Remote Access
Views
23,257
Comparisons
20,482
Reviews
15
Average Words per Review
1,484
Avg. Rating
9.4
Popular Comparisons
Compared 14% of the time.
Compared 10% of the time.
Compared 9% of the time.
Compared 5% of the time.
Also Known As
Bomgar Remote Support
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BeyondTrust
TeamViewer
Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about BeyondTrust Remote Support
Learn more about TeamViewer
Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences CorporationPorsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
REVIEWERS
University17%
Consumer Goods Company17%
Financial Services Firm11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company28%
Government12%
K 12 Educational Company Or School9%
Media Company9%
REVIEWERS
Healthcare Company13%
University9%
Non Profit9%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider16%
K 12 Educational Company Or School8%
Government6%
Company Size
REVIEWERS
Small Business29%
Midsize Enterprise21%
Large Enterprise50%
REVIEWERS
Small Business45%
Midsize Enterprise30%
Large Enterprise25%
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
442,517 professionals have used our research since 2012.
BeyondTrust Remote Support is ranked 5th in Remote Access with 1 review while TeamViewer is ranked 1st in Remote Access with 15 reviews. BeyondTrust Remote Support is rated 10.0, while TeamViewer is rated 9.4. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, ServiceNow, ConnectWise Control and LogMeIn Rescue, whereas TeamViewer is most compared with Zoom, Microsoft Remote Desktop Services, GoToMyPC, Webex and Skype for Business.

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