We performed a comparison between BeyondTrust Remote Support and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"This is a very secure product."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"In the next release, I would like remote access to Chrome included."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The possibility to integrate a chatbot would take this product to the next level."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Although the learning curve is steep, the product is well-documented."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer Tensor is ranked 9th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, Parallels Access, LogMeIn Rescue and Splashtop Remote Support. See our BeyondTrust Remote Support vs. TeamViewer Tensor report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.