Compare BeyondTrust Remote Support vs. TeamViewer Tensor

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Most Helpful Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: July 2021.
523,535 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""This is a very secure product.""It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.""Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise.""Offers a secure method of access without having to install agents everywhere."

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"This product is very simple to use and you can connect whether you are behind a firewall or not."

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Cons
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""Technical support for this region can be improved.""It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.""It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system.""Lacks remote support and privileged remote access in the one product."

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"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

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Pricing and Cost Advice
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing.""I would prefer that it was more affordable.""We pay every year for the box, and there are no additional costs.""It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

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"The pricing is a little bit on the higher side."

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Questions from the Community
Top Answer: Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue… more »
Top Answer: It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with… more »
Top Answer: It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support… more »
Top Answer: This product is very simple to use and you can connect whether you are behind a firewall or not.
Top Answer: The pricing is a little bit on the higher side.
Top Answer: We would like to have an option to create subgroups, where only members of the subgroup have access to the other members. As it is now, anybody in a group can see all of the other members. Having the… more »
Ranking
5th
out of 34 in Remote Access
Views
4,435
Comparisons
2,887
Reviews
5
Average Words per Review
574
Rating
8.8
10th
out of 34 in Remote Access
Views
3,966
Comparisons
2,482
Reviews
1
Average Words per Review
314
Rating
9.0
Popular Comparisons
Also Known As
Bomgar Remote Support
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Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

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Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
GE Oil & Gas, Android Police, Smartlaunch
Top Industries
REVIEWERS
Financial Services Firm15%
Consumer Goods Company15%
Manufacturing Company15%
University15%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider14%
Government9%
Educational Organization7%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider21%
Manufacturing Company6%
Educational Organization5%
Company Size
REVIEWERS
Small Business28%
Midsize Enterprise24%
Large Enterprise48%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: July 2021.
523,535 professionals have used our research since 2012.

BeyondTrust Remote Support is ranked 5th in Remote Access with 6 reviews while TeamViewer Tensor is ranked 10th in Remote Access with 1 review. BeyondTrust Remote Support is rated 8.8, while TeamViewer Tensor is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of TeamViewer Tensor writes "Easy to configure, connects reliably, and allows us to perform administrative support tasks". BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, ConnectWise Control and Citrix Virtual Apps and Desktops, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, Splashtop Remote Support and Microsoft Remote Desktop Services.

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