We performed a comparison between BeyondTrust Remote Support and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"This is a very secure product."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"Technical support for this region can be improved."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while VNC Connect is ranked 16th in Remote Access. BeyondTrust Remote Support is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and BMC Helix ITSM, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and Dameware Remote Support.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.