Compare BMC TrueSight Server Automation vs. BigFix

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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Server Automation vs. BigFix and other solutions. Updated: January 2021.
456,249 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints.""I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away.""BigFix is incredibly fast and accurate in patching, reporting, and remediation.""The most valuable feature is the patching.""The use of fast query has been extremely valuable providing insight in real time of the endpoints.""Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers.""The most valuable feature for us is the ability to manage TWS, the relevance is really what sets it apart. Also, using it as a software deployment tool is the key for us.""We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements."

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"Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have to worry about whether I'm working on a Linux box, or a Windows box, or the underlying OS, I can do these collections, get these results, and put them together in a uniform format which makes it easier to present back to management.""Compliance is also huge... By tying it to Atrium Orchestrator, our workflow tool, we'll be able to have a closed loop where we identify a compliance issue, cut CRs, get them approved, and then be able to execute these CRs and more seamlessly fix these issues on the fly.""The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc.""The most important feature is the schedulings.""It gives us more speed to deliver services and applications, and we rely on security.""With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them."

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Cons
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools.""To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward.""I would like to see more integration with external data.""I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.""The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification.""License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying.""I'm looking for them to make big web UI improvements.""I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."

More BigFix Cons »

"I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older components which they still haven't added in. Some of the APIs are there but the CLI calls are not there.""The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business.""We would like to see this solution handle more multitasking.""I would like to see more container integration in the next release of this solution.""There is no option to see all the servers we patch and we cannot find what the server status is. Of course, we can what has been completed and what is pending and which servers have failed, but we cannot find server status from the BMC tool. For example, is the RDP up or not. We are using separate scripts for that.""Without any knowledge of the product, we used the KB articles to start working. As a result, we definitely did not have full knowledge of BMC BladeLogic... They need to provide a minimum of knowledge with training on YouTube or somewhere else.""Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so."

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Pricing and Cost Advice
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard.""You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month.""The price is very fair.""The price is reasonable, but our customers find it expensive."

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"We're looking at less than $100,000 USD for this solution."

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Answers from the Community
Francisco Javier Ripoll Villagómez
author avatarDheerajMathur
Real User

I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings.
BMC on the other hand is a big player for a very long time and is having a clear road map. They have multi-cloud solutions available as well.
You can use nsh script for custom jobs in BMC truesight Server Automation. The Compliance template code n BMC is workbench based coding so you can code only from the BMC console on it.

For both tools, I don't see a lot of version control integration. Both are agent based solutions. Both are not made for CI-CD pipelines and don't offer json/yaml kind of code which you get in other automation and configuration management tools like puppet, ansible or chef.

Infact, both tools are enterprise products with lot of solutions already built in with customization scope which is more suitable for Large scale standard infrastructure.

BMC comes with a lot of a lot of offerings apart from Truesight server automation which you can use or might already be using such as Control-M, AO, discovery, Patrol monitoring etc. . BMC offers a bundle deal for ITSM some times depending on organization requirement. That integrates every bit of process very nicely. It gives you one stop shop for all your IT needs. (But in a way traps all your functions in a honeytrap. :) ).

Both tools need a dedicated admin team and doesn't give the flexibility to Server Admin to develop and implement his own automation. They will be only end users. In a way they create a barrier. Both tools don't have much of support material available in Git etc for development support. They need your organization to be fitted in a box and will restrict transformation of your Server team into a Devops/sysops team which is need of the hour now days. Tools admin team are generally not very well verse with all operating systems and vice versa. Which make day-2day automation a bit difficult.

Personally, I like Chef or Ansible kind of solution much better for server automation. Also, you can ask Application owners to use them for configuration management and share the cost with them as well.

Questions from the Community
Top Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings. BMC on the other hand is a big player for a very long time and is… more »
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2nd
Views
30,059
Comparisons
17,367
Reviews
31
Average Words per Review
578
Rating
8.6
5th
Views
5,014
Comparisons
3,605
Reviews
5
Average Words per Review
1,327
Rating
7.8
Popular Comparisons
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Also Known As
Tivoli Endpoint ManagerTrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
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HCL
BMC
Overview

HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.

BladeLogic Server Automation allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers. 

·         Threat remediation: Combine with BMC SecOps Response Service to link vulnerabilities to identified patches and create a remediation plan

·         Compliance: Integrates role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation

·         Provisioning: Supports unattended installs and image-based, script-based, or template-based provisioning

·         Configuration: Consistently manage change and configuration activities across a broad range of server environments with one tool

·         Reporting: Assess change impact or complete an audit using multiple dashboard views

·         Patching: Supports and follows maintenance window guidelines to ensure timely delivery of patches

Offer
Learn more about BigFix
Learn more about BMC TrueSight Server Automation
Sample Customers
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education CorporationState of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Top Industries
REVIEWERS
University16%
Healthcare Company14%
Retailer14%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider13%
Government7%
Financial Services Firm4%
REVIEWERS
Financial Services Firm25%
Government25%
Insurance Company13%
Pharma/Biotech Company13%
VISITORS READING REVIEWS
Computer Software Company46%
Comms Service Provider15%
Financial Services Firm8%
Government7%
Company Size
REVIEWERS
Small Business21%
Midsize Enterprise13%
Large Enterprise66%
VISITORS READING REVIEWS
Small Business3%
Midsize Enterprise9%
Large Enterprise88%
REVIEWERS
Midsize Enterprise8%
Large Enterprise92%
Find out what your peers are saying about BMC TrueSight Server Automation vs. BigFix and other solutions. Updated: January 2021.
456,249 professionals have used our research since 2012.

BigFix is ranked 2nd in Configuration Management with 33 reviews while BMC TrueSight Server Automation is ranked 5th in Configuration Management with 5 reviews. BigFix is rated 8.6, while BMC TrueSight Server Automation is rated 7.8. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of BMC TrueSight Server Automation writes "Works across multiple operating systems, enabling data collection without worrying about the underlying OS". BigFix is most compared with SCCM, Ansible, Tanium, Chef and SaltStack, whereas BMC TrueSight Server Automation is most compared with Ansible, Chef, SCCM, Control-M and HashiCorp Terraform. See our BMC TrueSight Server Automation vs. BigFix report.

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