Compare BMC TrueSight Server Automation vs. BigFix

BigFix is ranked 1st in Configuration Management with 33 reviews while BMC TrueSight Server Automation is ranked 5th in Configuration Management with 6 reviews. BigFix is rated 8.4, while BMC TrueSight Server Automation is rated 8.2. The top reviewer of BigFix writes "The most complete and flexible endpoint solution on the market". On the other hand, the top reviewer of BMC TrueSight Server Automation writes "Works across multiple operating systems, enabling data collection without worrying about the underlying OS". BigFix is most compared with SCCM, Ansible and Tanium, whereas BMC TrueSight Server Automation is most compared with Ansible, SCCM and Chef. See our BMC TrueSight Server Automation vs. BigFix report.
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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Server Automation vs. BigFix and other solutions. Updated: January 2020.
397,408 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.The most valuable feature is patch management, a must have, even for Linux and iOS.It's enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints, encryption management, key escrow, and local administrator password escrow. It's built into our inventory. It's very much everywhere.Servers are patched more consistently than they have been previously.Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization.We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously.BigFix has drastically reduced the maintenance window period to patch and reboot servers.

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With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them.It gives us more speed to deliver services and applications, and we rely on security.The most important feature is the schedulings.The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc.Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have to worry about whether I'm working on a Linux box, or a Windows box, or the underlying OS, I can do these collections, get these results, and put them together in a uniform format which makes it easier to present back to management.Compliance is also huge... By tying it to Atrium Orchestrator, our workflow tool, we'll be able to have a closed loop where we identify a compliance issue, cut CRs, get them approved, and then be able to execute these CRs and more seamlessly fix these issues on the fly.Technical support is good.

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Cons
I would like to see SDK for Web UI included in the next release.I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals.I would like to see the Self Service section made more user-friendly.Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me.I would like to see the integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately.The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point.I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools.I would like to see a web UI SDK so we could take what is provided currently and be able to build our own customized web UI for particular customers that want to sell service.

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There is no option to see all the servers we patch and we cannot find what the server status is. Of course, we can what has been completed and what is pending and which servers have failed, but we cannot find server status from the BMC tool. For example, is the RDP up or not. We are using separate scripts for that.Without any knowledge of the product, we used the KB articles to start working. As a result, we definitely did not have full knowledge of BMC BladeLogic... They need to provide a minimum of knowledge with training on YouTube or somewhere else.Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so.I would like to see more container integration in the next release of this solution.We would like to see this solution handle more multitasking.The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business.I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older components which they still haven't added in. Some of the APIs are there but the CLI calls are not there.Needs more use cases into compliance management and the remediation process.

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Pricing and Cost Advice
Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard.The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

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We're looking at less than $100,000 USD for this solution.Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate.

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Answers from the Community
Francisco Javier Ripoll Villagómez
author avatarDheerajMathur
Real User

I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings.
BMC on the other hand is a big player for a very long time and is having a clear road map. They have multi-cloud solutions available as well.
You can use nsh script for custom jobs in BMC truesight Server Automation. The Compliance template code n BMC is workbench based coding so you can code only from the BMC console on it.

For both tools, I don't see a lot of version control integration. Both are agent based solutions. Both are not made for CI-CD pipelines and don't offer json/yaml kind of code which you get in other automation and configuration management tools like puppet, ansible or chef.

Infact, both tools are enterprise products with lot of solutions already built in with customization scope which is more suitable for Large scale standard infrastructure.

BMC comes with a lot of a lot of offerings apart from Truesight server automation which you can use or might already be using such as Control-M, AO, discovery, Patrol monitoring etc. . BMC offers a bundle deal for ITSM some times depending on organization requirement. That integrates every bit of process very nicely. It gives you one stop shop for all your IT needs. (But in a way traps all your functions in a honeytrap. :) ).

Both tools need a dedicated admin team and doesn't give the flexibility to Server Admin to develop and implement his own automation. They will be only end users. In a way they create a barrier. Both tools don't have much of support material available in Git etc for development support. They need your organization to be fitted in a box and will restrict transformation of your Server team into a Devops/sysops team which is need of the hour now days. Tools admin team are generally not very well verse with all operating systems and vice versa. Which make day-2day automation a bit difficult.

Personally, I like Chef or Ansible kind of solution much better for server automation. Also, you can ask Application owners to use them for configuration management and share the cost with them as well.

Ranking
1st
Views
28,970
Comparisons
16,226
Reviews
32
Average Words per Review
532
Avg. Rating
8.4
5th
Views
4,869
Comparisons
3,544
Reviews
6
Average Words per Review
1,140
Avg. Rating
8.2
Top Comparisons
Compared 42% of the time.
Compared 17% of the time.
Compared 5% of the time.
Also Known As
Tivoli Endpoint ManagerTrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
Learn
HCL
BMC
Overview

IBM BigFix provides complete visibility and control into all endpoints through a single, unified platform. Enterprises can now bridge the bridge the gap between threat detection and response, drastically reducing remediation times and costs by consolidating best-in-class EDR, enterprise asset discovery, endpoint interrogation, rich threat intelligence, multi-platform patch management (90+ OS) and software distribution. Security and operations teams can see, understand and act on all endpoint threats while proactively reducing the attack surface. • SEE: Discover and audit every endpoint, on or off the corporate network—and rapidly detect evasive attacks using behavioral analytics that understand how attackers compromise your endpoints. • UNDERSTAND: Guided investigation enables security analysts to understand the full context and scope of an attack based on real-time endpoint information, not just historical data. • ACT: Respond with purpose. BigFix provides the capability to deliver targeted remediation—not only on patient zero but enterprise-wide—in minutes or hours.

BladeLogic Server Automation allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers. 

·         Threat remediation: Combine with BMC SecOps Response Service to link vulnerabilities to identified patches and create a remediation plan

·         Compliance: Integrates role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation

·         Provisioning: Supports unattended installs and image-based, script-based, or template-based provisioning

·         Configuration: Consistently manage change and configuration activities across a broad range of server environments with one tool

·         Reporting: Assess change impact or complete an audit using multiple dashboard views

·         Patching: Supports and follows maintenance window guidelines to ensure timely delivery of patches

Offer
Learn more about BigFix
Learn more about BMC TrueSight Server Automation
Sample Customers
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education CorporationState of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Top Industries
REVIEWERS
University19%
Retailer16%
Healthcare Company16%
Manufacturing Company6%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider10%
Government5%
Retailer5%
REVIEWERS
Government25%
Financial Services Firm25%
Comms Service Provider13%
Pharma/Biotech Company13%
VISITORS READING REVIEWS
Software R&D Company58%
Comms Service Provider11%
Financial Services Firm6%
Media Company5%
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise69%
VISITORS READING REVIEWS
Midsize Enterprise15%
Large Enterprise85%
REVIEWERS
Midsize Enterprise8%
Large Enterprise92%
Find out what your peers are saying about BMC TrueSight Server Automation vs. BigFix and other solutions. Updated: January 2020.
397,408 professionals have used our research since 2012.
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