Ron HennPerformance & Monitoring Lead at NCR Corporation
JavadKamyabiInformation Technology Security Specialist at a university
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature is patch management, a must have, even for Linux and iOS."
"The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier."
"One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass."
"The solution is unbelievably scalable."
"What I like most is that it is a powerful solution."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"BigFix technical support is good."
"It's easy to use, not complicated."
"The solution has great potential and leaves the user with almost limitless possibilities. It is truly a product with a million uses."
"This solution is stable."
"The interface is easy to use."
"With WSUS, you can automatically install and distribute Microsoft security patches without using an internet connection for all clients and servers. It is not difficult to understand how it works and I think it's a very nice tool."
"The most valuable feature is the decreased level of internet usage by my network."
"Downloads critical reports separately."
"The most valuable feature is its ability to identify which updates are needed on a particular machine."
"The most valuable features are that it is included with Windows, and it can be driven by Group Policy Objects (GPOs)."
"I would like to see the Self Service section made more user-friendly."
"I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals."
"I would like to see SDK for Web UI included in the next release."
"They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management."
"They need better integration."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"The product lacks AI, ML, and IIT."
"The remote software installation could be better."
"Because you have to pay for the product and there may be other good free solutions, this may not be the best choice for a cost-minded organization."
"In the next release, I would like to see additional tools added to fix the engine issues on the client's side."
"The old backup files created by this solution use up a lot of storage, and this needs to be improved."
"Microsoft should improve their support for the product. A lot of guys are installing their products, especially Xero. If you have a real problem, though, it's quite difficult to find someone who you can support you."
"I would like to see support for other operating systems such as Linux."
"Could be improved with additional features such as an update alarm."
"Having the ability to group updates by the operating systems would be very helpful."
"Job management and control is an area that is in need of improvement."
"You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
"The price is very fair."
"The price is reasonable, but our customers find it expensive."
"Because it is not open-source, it has to compete with open-source solutions. Relatively it is expensive to open-source."
"The WSUS cost is included in Microsoft Windows, and there are no licensing fees."
"The integration is included in the Windows Server system, and there are no additional fees."
"This product comes included with Windows and can be used free of charge."
HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.
Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates. You can use WSUS to fully manage the distribution of updates that are released through Microsoft Update to computers on your network. This topic provides an overview of this server role and more information about how to deploy and maintain WSUS.
BigFix is ranked 2nd in Patch Management with 10 reviews while Microsoft Windows Server Update Services is ranked 5th in Patch Management with 8 reviews. BigFix is rated 9.2, while Microsoft Windows Server Update Services is rated 6.6. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "While this product is versatile, the challenges of competing against capable open-source solutions make it less desirable". BigFix is most compared with SCCM, Ansible, Tanium, Red Hat Satellite and CrowdStrike Falcon, whereas Microsoft Windows Server Update Services is most compared with SCCM, Quest KACE Systems Management, Kaseya VSA, GFI LanGuard and ManageEngine Patch Manager Plus. See our BigFix vs. Microsoft Windows Server Update Services report.
See our list of best Patch Management vendors.
We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.