Compare BigFix vs. Puppet Enterprise

BigFix is ranked 1st in Configuration Management with 34 reviews while Puppet Enterprise is ranked 7th in Configuration Management with 1 review. BigFix is rated 8.4, while Puppet Enterprise is rated 8.0. The top reviewer of BigFix writes "The most complete and flexible endpoint solution on the market". On the other hand, the top reviewer of Puppet Enterprise writes "It has reduced the time of production changes or environment changes". BigFix is most compared with SCCM, Ansible and Tanium, whereas Puppet Enterprise is most compared with SCCM, Ansible and BigFix.
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28,053 views|15,677 comparisons
Puppet Enterprise Logo
5,533 views|4,025 comparisons
Most Helpful Review
Find out what your peers are saying about HCL, Microsoft, Red Hat and others in Configuration Management. Updated: November 2019.
382,892 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.The most valuable feature is patch management, a must have, even for Linux and iOS.It's enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints, encryption management, key escrow, and local administrator password escrow. It's built into our inventory. It's very much everywhere.Servers are patched more consistently than they have been previously.Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization.We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously.BigFix has drastically reduced the maintenance window period to patch and reboot servers.

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The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure.Puppet Enterprise has reduced the time of production changes or environment changes.

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Cons
I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals.I would like to see SDK for Web UI included in the next release.I would like to see the Self Service section made more user-friendly.Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me.I would like to see the integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately.The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point.I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools.I would like to see a web UI SDK so we could take what is provided currently and be able to build our own customized web UI for particular customers that want to sell service.

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At the beginning the initial setup was kind of complex.

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Pricing and Cost Advice
Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard.The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

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382,892 professionals have used our research since 2012.
Ranking
1st
Views
28,053
Comparisons
15,677
Reviews
33
Average Words per Review
520
Avg. Rating
8.3
7th
Views
5,533
Comparisons
4,025
Reviews
1
Average Words per Review
969
Avg. Rating
8.0
Top Comparisons
Compared 43% of the time.
Compared 15% of the time.
Compared 5% of the time.
Compared 29% of the time.
Compared 14% of the time.
Compared 11% of the time.
Also Known As
Tivoli Endpoint ManagerPuppet
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HCL
Puppet
Overview

IBM BigFix provides complete visibility and control into all endpoints through a single, unified platform. Enterprises can now bridge the bridge the gap between threat detection and response, drastically reducing remediation times and costs by consolidating best-in-class EDR, enterprise asset discovery, endpoint interrogation, rich threat intelligence, multi-platform patch management (90+ OS) and software distribution. Security and operations teams can see, understand and act on all endpoint threats while proactively reducing the attack surface. • SEE: Discover and audit every endpoint, on or off the corporate network—and rapidly detect evasive attacks using behavioral analytics that understand how attackers compromise your endpoints. • UNDERSTAND: Guided investigation enables security analysts to understand the full context and scope of an attack based on real-time endpoint information, not just historical data. • ACT: Respond with purpose. BigFix provides the capability to deliver targeted remediation—not only on patient zero but enterprise-wide—in minutes or hours.

Puppet Data Center Automation helps sysadmins automate configuration and management of machines and the software running on them. With our software, businesses can make rapid, repeatable changes and automatically enforce the consistency of systems and devices, across physical and virtual machines, on prem or in the cloud.

Offer
Learn more about BigFix
Learn more about Puppet Enterprise
Sample Customers
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education CorporationLos Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix
Top Industries
REVIEWERS
University20%
Retailer17%
Healthcare Company17%
Manufacturing Company7%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider7%
Government7%
Financial Services Firm6%
VISITORS READING REVIEWS
Software R&D Company38%
Comms Service Provider10%
Media Company8%
Newspaper7%
Company Size
REVIEWERS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
VISITORS READING REVIEWS
Midsize Enterprise15%
Large Enterprise85%
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
Find out what your peers are saying about HCL, Microsoft, Red Hat and others in Configuration Management. Updated: November 2019.
382,892 professionals have used our research since 2012.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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