Compare BigFix vs. Puppet Enterprise

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30,059 views|17,367 comparisons
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4,480 views|2,908 comparisons
Most Helpful Review
Find out what your peers are saying about BigFix vs. Puppet Enterprise and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints.""I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away.""BigFix is incredibly fast and accurate in patching, reporting, and remediation.""The most valuable feature is the patching.""The use of fast query has been extremely valuable providing insight in real time of the endpoints.""Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers.""The most valuable feature for us is the ability to manage TWS, the relevance is really what sets it apart. Also, using it as a software deployment tool is the key for us.""We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements."

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"The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure.""Puppet Enterprise has reduced the time of production changes or environment changes.""The versatility is great."

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Cons
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools.""To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward.""I would like to see more integration with external data.""I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.""The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification.""License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying.""I'm looking for them to make big web UI improvements.""I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."

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"At the beginning the initial setup was kind of complex.""There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on."

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Pricing and Cost Advice
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard.""You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month.""The price is very fair.""The price is reasonable, but our customers find it expensive."

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Questions from the Community
Top Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings. BMC on the other hand is a big player for a very long time and is… more »
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Ranking
2nd
Views
30,059
Comparisons
17,367
Reviews
31
Average Words per Review
578
Rating
8.6
9th
Views
4,480
Comparisons
2,908
Reviews
2
Average Words per Review
891
Rating
8.0
Popular Comparisons
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Compared 23% of the time.
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Also Known As
Tivoli Endpoint ManagerPuppet
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HCL
Puppet
Overview

HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.

Puppet Data Center Automation helps sysadmins automate configuration and management of machines and the software running on them. With our software, businesses can make rapid, repeatable changes and automatically enforce the consistency of systems and devices, across physical and virtual machines, on prem or in the cloud.

Offer
Learn more about BigFix
Learn more about Puppet Enterprise
Sample Customers
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education CorporationLos Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix
Top Industries
REVIEWERS
University16%
Healthcare Company14%
Retailer14%
Financial Services Firm8%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider13%
Government7%
Financial Services Firm4%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider15%
Government8%
Media Company7%
Company Size
REVIEWERS
Small Business21%
Midsize Enterprise13%
Large Enterprise66%
VISITORS READING REVIEWS
Small Business3%
Midsize Enterprise8%
Large Enterprise88%
REVIEWERS
Small Business63%
Midsize Enterprise13%
Large Enterprise25%
Find out what your peers are saying about BigFix vs. Puppet Enterprise and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.

BigFix is ranked 2nd in Configuration Management with 33 reviews while Puppet Enterprise is ranked 9th in Configuration Management with 2 reviews. BigFix is rated 8.6, while Puppet Enterprise is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Puppet Enterprise writes "It has reduced the time of production changes or environment changes". BigFix is most compared with SCCM, Ansible, Tanium, Chef and CrowdStrike Falcon, whereas Puppet Enterprise is most compared with SCCM, Ansible, UrbanCode Deploy, Chef and BMC TrueSight Server Automation. See our BigFix vs. Puppet Enterprise report.

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