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Featured Review
Find out what your peers are saying about BigFix vs. Quest KACE Systems Management and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"What I like most is that it is a powerful solution.""One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.""I like the inventory and life cycle management feature.""We found the implementation partner to be very supportive in terms of explaining and training the in-house resources and deploying the solution.""The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments.""BigFix technical support is good.""This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.""It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool."

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"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity.""The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well.""Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets.""The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing.""With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility.""KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier.""The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well.""The service desk can be configured and customized to better serve our environment."

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Cons
"I would like to see SDK for Web UI included in the next release.""Its pricing should be improved. It is too costly.""The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things.""We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.""The reporting and dashboard parts have room for improvement.""The product lacks AI, ML, and IIT.""They need better integration.""The remote software installation could be better."

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"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE.""When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth.""The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times.""It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk.""KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs.""The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time.""There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful.""What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."

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Pricing and Cost Advice
"The price is very fair.""You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support.""The license is subscription-based.""It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis.""The price is reasonable, but our customers find it expensive.""You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."

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"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems.""Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees.""We pay annually for technical support.""We are also saving on the licensing fee, compared to other endpoint management solutions.""Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model.""The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does.""Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable.""The pricing and licensing are good. It's worth it."

More Quest KACE Systems Management Pricing and Cost Advice »

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Questions from the Community
Top Answer: It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools… more »
Top Answer: It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis.
Top Answer: The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are… more »
Top Answer: I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
Top Answer: We buy consulting fees from Software Factory, then we pay extra for it.
Top Answer: I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
Ranking
4th
Views
24,843
Comparisons
15,573
Reviews
9
Average Words per Review
566
Rating
8.8
3rd
Views
5,102
Comparisons
3,438
Reviews
14
Average Words per Review
1,718
Rating
8.6
Comparisons
Also Known As
Tivoli Endpoint Manager
Dell KACE Systems Management
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Overview

HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.

The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.

Offer
Learn more about BigFix
Learn more about Quest KACE Systems Management
Sample Customers
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Top Industries
REVIEWERS
University15%
Healthcare Company12%
Retailer12%
Manufacturing Company10%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider16%
Government10%
Financial Services Firm6%
REVIEWERS
University27%
Financial Services Firm18%
Government9%
Non Tech Company5%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider15%
Government7%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise13%
Large Enterprise64%
VISITORS READING REVIEWS
Small Business25%
Midsize Enterprise15%
Large Enterprise60%
REVIEWERS
Small Business27%
Midsize Enterprise50%
Large Enterprise23%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise17%
Large Enterprise75%
Find out what your peers are saying about BigFix vs. Quest KACE Systems Management and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.

BigFix is ranked 4th in Configuration Management with 11 reviews while Quest KACE Systems Management is ranked 3rd in Configuration Management with 20 reviews. BigFix is rated 8.8, while Quest KACE Systems Management is rated 8.8. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". BigFix is most compared with Microsoft Endpoint Configuration Manager, Red Hat Ansible Automation Platform, Tanium, Microsoft Windows Server Update Services and Puppet Enterprise, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, Kaseya VSA, Red Hat Ansible Automation Platform and ManageEngine Patch Manager Plus. See our BigFix vs. Quest KACE Systems Management report.

See our list of best Configuration Management vendors and best Patch Management vendors.

We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.