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Most Helpful Review
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Find out what your peers are saying about Microsoft, HCL, Red Hat and others in Configuration Management. Updated: November 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints.""I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away.""BigFix is incredibly fast and accurate in patching, reporting, and remediation.""The most valuable feature is the patching.""The use of fast query has been extremely valuable providing insight in real time of the endpoints.""Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers.""The most valuable feature for us is the ability to manage TWS, the relevance is really what sets it apart. Also, using it as a software deployment tool is the key for us.""We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements."

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"I am impressed by the service desk ticketing and asset management."

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Cons
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools.""To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward.""I would like to see more integration with external data.""I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.""The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification.""License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying.""I'm looking for them to make big web UI improvements.""I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."

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"I've had some issues with patch catalogue."

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Pricing and Cost Advice
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard.""You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."

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Questions from the Community
Top Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings. BMC on the other hand is a big player for a very long time and is… more »
Top Answer: I am impressed by the service desk ticketing and asset management.
Top Answer: I've had some issues with patch catalogue, which seems to have expired. Quite a few people have reported that they are struggling with it.
Ranking
2nd
Views
30,773
Comparisons
17,691
Reviews
30
Average Words per Review
555
Avg. Rating
8.6
11th
Views
5,463
Comparisons
3,575
Reviews
2
Average Words per Review
239
Avg. Rating
8.5
Popular Comparisons
Compared 35% of the time.
Compared 18% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 1% of the time.
Also Known As
Tivoli Endpoint ManagerDell KACE Systems Management
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HCL
Quest Software
Overview

HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.

The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.

Offer
Learn more about BigFix
Learn more about Quest KACE Systems Management
Sample Customers
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education CorporationWaypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Top Industries
REVIEWERS
University18%
Healthcare Company15%
Retailer15%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Government7%
Retailer4%
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider11%
Government7%
Media Company5%
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise12%
Large Enterprise68%
VISITORS READING REVIEWS
Midsize Enterprise16%
Large Enterprise84%
No Data Available
Find out what your peers are saying about Microsoft, HCL, Red Hat and others in Configuration Management. Updated: November 2020.
447,546 professionals have used our research since 2012.
BigFix is ranked 2nd in Configuration Management with 29 reviews while Quest KACE Systems Management is ranked 11th in Configuration Management with 1 review. BigFix is rated 8.6, while Quest KACE Systems Management is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Quest KACE Systems Management writes "Good service desk ticketing and asset management features". BigFix is most compared with SCCM, Ansible, Tanium, Chef and SentinelOne, whereas Quest KACE Systems Management is most compared with SCCM, Ansible, Microsoft Windows Server Update Services, Kaseya VSA and Ivanti Patch for Windows.

See our list of best Configuration Management vendors and best Patch Management vendors.

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