We performed a comparison between BigPanda and BMC TrueSight Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BigPanda integrates well with other solutions, such as WatchGuard,"
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"A user-friendly solution."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"The best of a bad lot was the error message deduping."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It is a scalable solution."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"It is a stable solution."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"BigPanda attempts a little of everything and fails at most."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The cost of this product is too high compared to New Relic."
"The usability needs to improve, because it is a pure code environment."
"The solution could improve by having better integration."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The UI for the end users could be improved and more flexible than it is now."
"It would be better if the initial setup and deployment were more straightforward."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"BMC TrueSight Operations Management could improve the reporting."
"BMC's online documentation is often incorrect or incomplete."
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BigPanda is ranked 13th in AIOps with 12 reviews while BMC TrueSight Operations Management is ranked 9th in AIOps with 48 reviews. BigPanda is rated 7.2, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, IBM Tivoli NetCool OMNIbus and ServiceNow IT Operations Management, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our BMC TrueSight Operations Management vs. BigPanda report.
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