We performed a comparison between BigPanda and Infraon IMS based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The main thing that we like about BigPanda is the user interface."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"The program is very stable."
"One of the most valuable features of BigPanda is its user-friendly interface."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"The best of a bad lot was the error message deduping."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"A user-friendly solution."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"The backup, restore, and comparison features are all good."
"The feature that I like the most and the best part is the customization."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The cost of this product is too high compared to New Relic."
"The usability needs to improve, because it is a pure code environment."
"We had to use a partner for the deployment."
"Lacks sufficient dashboard features."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The solution could improve by having better integration."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"Email support is a bit slow. Once you drop an email, it takes time."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
BigPanda is ranked 40th in IT Infrastructure Monitoring with 12 reviews while Infraon IMS is ranked 63rd in IT Infrastructure Monitoring. BigPanda is rated 7.2, while Infraon IMS is rated 8.4. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, IBM Tivoli NetCool OMNIbus and ServiceNow IT Operations Management, whereas Infraon IMS is most compared with Zabbix, Microsoft Configuration Manager and Equinix IBX SmartView.
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