Compare BigPanda vs. OpsGenie

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5,128 views|3,146 comparisons
OpsGenie Logo
1,269 views|1,079 comparisons
Most Helpful Review
Find out what your peers are saying about BigPanda vs. OpsGenie and other solutions. Updated: November 2020.
448,542 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The program is very stable.""Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.""We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.""The main thing that we like about BigPanda is the user interface."

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"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.""The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

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Cons
"The usability needs to improve, because it is a pure code environment.""Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.""The cost of this product is too high compared to New Relic."

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"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial.""OpsGenie needs to keep up with its competitors in terms of new features and pricing."

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Pricing and Cost Advice
"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.""We pay $200,000 USD per year."

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"From the pricing perspective, they are on the higher side as compared to other competitors."

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Top Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
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Ranking
Views
5,128
Comparisons
3,146
Reviews
3
Average Words per Review
421
Avg. Rating
8.0
Views
1,269
Comparisons
1,079
Reviews
2
Average Words per Review
610
Avg. Rating
7.5
Popular Comparisons
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BigPanda
Atlassian
Overview

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

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Sample Customers
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
Top Industries
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider15%
Media Company10%
Insurance Company6%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider16%
Media Company11%
Financial Services Firm9%
Find out what your peers are saying about BigPanda vs. OpsGenie and other solutions. Updated: November 2020.
448,542 professionals have used our research since 2012.

BigPanda is ranked 3rd in IT Alerting and Incident Management with 3 reviews while OpsGenie is ranked 5th in IT Alerting and Incident Management with 2 reviews. BigPanda is rated 8.0, while OpsGenie is rated 7.6. The top reviewer of BigPanda writes "Alert aggregation and the correlation platform are extremely useful, streamlining our incident management". On the other hand, the top reviewer of OpsGenie writes "Provides a completely automated system with good integration and stability". BigPanda is most compared with Moogsoft, Splunk, Nagios XI and PagerDuty, whereas OpsGenie is most compared with PagerDuty, VictorOps, Everbridge IT Alerting and xMatters IT Management. See our BigPanda vs. OpsGenie report.

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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.