We performed a comparison between BigPanda and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."BigPanda integrates well with other solutions, such as WatchGuard,"
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The best of a bad lot was the error message deduping."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It is robust and very user-friendly."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"I like that it's always up and running."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"We had to use a partner for the deployment."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"Lacks sufficient dashboard features."
"The cost of this product is too high compared to New Relic."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"BigPanda attempts a little of everything and fails at most."
"I would like to see Advanced Intelligent Automation."
"The solution is lacking in the mobile application area that could be improved."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"It's missing monitoring capabilities."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
BigPanda is ranked 40th in IT Infrastructure Monitoring with 12 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. BigPanda is rated 7.2, while ServiceNow is rated 8.4. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BigPanda is most compared with Moogsoft, PagerDuty Operations Cloud, IBM Tivoli NetCool OMNIbus, ServiceNow IT Operations Management and Splunk Enterprise Security, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
