BIME Analytics [EOL] vs Zendesk comparison

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Zendesk Logo
views| comparisons
100% willing to recommend
Zendesk Logo
497 views|331 comparisons
93% willing to recommend
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Executive Summary

We performed a comparison between BIME Analytics [EOL] and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools.
To learn more, read our detailed BI (Business Intelligence) Tools Report (Updated: April 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
  • More Zendesk Pricing and Cost Advice →

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    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Ranking
    Unranked
    In BI (Business Intelligence) Tools
    Views
    497
    Comparisons
    331
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Overview

    BIME simplifies business intelligence (BI) for data analysts and makes it easier for all types of businesses to both access and analyze big data. It focuses on creating user-friendly products for business intelligence that are based on new innovations in cloud-computing and the most advanced data visualization. With the BIME platform, businesses can take control of managing, analyzing, and sharing data. A scalable solution, BIME allows you to access all of your data at once, connecting all sources of data in your customizable dashboard. It offers an intuitive interface that is very user-friendly. Another feature of BIME is that it works in real-time as well as remotely, allowing you to access constantly updated data in the cloud at anytime and from anywhere. This software also offers a calculation engine that allows you to write your own functions for data analysis, interactive data visualizations, and advanced tools for comparing various data elements. You can use QueryBlender to mix and match all types of information. BIME also allows you to examine data from many different perspectives at the same time. SpicyLemon, a Dutch company that distributes security and anti-virus software, used BIME to maintain a high level of growth despite heavy competition in their industry. With BIME, this company was able to more easily analyze data from their online marketing campaigns, allowing them to decrease costs and increase awareness of their brand online. BIME's solution is one of many data analytics applications reviewed in our SmartAdvisor; click the link to see more companies' reviews.  

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise20%
    Large Enterprise56%
    Buyer's Guide
    BI (Business Intelligence) Tools
    April 2024
    Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools. Updated: April 2024.
    768,578 professionals have used our research since 2012.

    BIME Analytics [EOL] doesn't meet the minimum requirements to be ranked in BI (Business Intelligence) Tools while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. BIME Analytics [EOL] is rated 8.8, while Zendesk is rated 8.2. The top reviewer of BIME Analytics [EOL] writes "It's given us the ability to quickly plot data with an expansive set of graphs and data blending capabilities. ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". BIME Analytics [EOL] is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.