We performed a comparison between Bitdefender GravityZone EDR and Microsoft Defender for Endpoint based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Bitdefender GravityZone EDR offers comprehensive detection capabilities and an advanced management interface. It is known for its easy setup, scalability, and reasonable pricing. Meanwhile, Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. The reviews suggest that Bitdefender GravityZone EDR can improve by adding a built-in firewall, optimizing deployment, and enhancing encryption. Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms.
Service and Support: Opinions are divided about Bitdefender's customer service, with some users reporting prompt and helpful assistance and others experiencing responses and an overwhelming amount of emails. Microsoft customer service garnered mixed feedback. Some customers commend the fast response time and expertise of the support engineers, while others express dissatisfaction with slow replies and a lack of coordination among the support teams.
Ease of Deployment: Bitdefender GravityZone EDR's initial setup is generally considered simple and easy, taking a maximum of 20 minutes. However, it may become more complex with new updates or older computers. In contrast, Microsoft Defender for Endpoint's setup is straightforward and not difficult, especially with preloaded installation on Windows 10. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments.
Pricing: Bitdefender GravityZone EDR’s licensing is considered reasonable, and contract lengths are flexible. There may be additional charges for extra features or services. Microsoft Defender for Endpoint offers fair pricing as it is included with Windows or Microsoft Office 365 subscriptions, without any additional licensing costs. However, some users believe that Microsoft's pricing could be more affordable and mention complexities in their licensing models.
ROI: Bitdefender GravityZone EDR offers varied ROI based on different situations, whereas Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management.
Comparison Results: Our users prefer Bitdefender GravityZone EDR over Microsoft Defender for Endpoint. Bitdefender offers a comprehensive set of features, including a built-in firewall and a slick management console. The solution earns high marks for stability, scalability, and reasonable pricing. Some Microsoft Defender for Endpoint users say the solution is missing some features and needs improvements in central management. Bitdefender's customer service is also regarded as more responsive and helpful compared to Microsoft's support.
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"Forensics is a valuable feature of Fortinet FortiEDR."
"It is stable and scalable."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"The stability is very good."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"NGAV and EDR features are outstanding."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"The performance is great."
"I haven't had a problem with its stability yet. Since we deployed it, we haven't had one computer instance where we had to reimage the computer due to the virus."
"The nice thing about Bitdefender is that it has modules and layers that you can add as the requirement becomes more sophisticated and dangerous or threatening."
"They are constantly updating the solution against malware."
"It is a good anti-malware product that is highly stable."
"We have had no issues with the support and consider it to be good, even when it comes to accredited resellers."
"Bitdefender GravityZone EDR's installation is straightforward."
"I like GravityZone's short implementation time. It takes only a day, at most."
"Microsoft Defender for Endpoint is free and part of the licensing stack of other Microsoft products."
"The integration with all variations of Microsoft Defender, for Endpoint, 365, and Cloud is valuable."
"Auto-remediation: When the product sees malware, it resolves the issue immediately. This protects the machine."
"The integration of Defender, Security Center, and the Microsoft compliance score, is the feature we use most to share the results with our clients and to create a roadmap together."
"Technical support is good."
"Microsoft Defender for Endpoint is a robust platform."
"Defender has very little impact on the end-user and the agent works quite well with a minimal impact on the client and server."
"I enjoy using the live response feature, which allows me to remotely access different endpoints and investigate malicious files, such as malware that people may have downloaded, and other related issues."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"The only minor concern is occasional interference with desired programs."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"The dashboard isn't easy to access and manage."
"We find the solution to be a bit expensive."
"The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved."
"Bitdefender GravityZone EDR doesn't have an official office in Saudi Arabia, which is important if the vendor wants to gain or be closer to their customers."
"There was a bit of a problem deploying."
"This solution would be improved if it included antivirus functionality. You currently need to install a plug-in to Outlook for each email to be scanned."
"The product can be improved by identifying errors."
"For many, the problems come mostly when they start tweaking or short-cutting - particularly for patch management."
"In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution."
"There's room for improvement in terms of protection. That's my primary concern."
"With the XDR dashboard, when you're doing an investigation and you're drilling down to obtain further details it tends to open many different tabs that take you away from your main tabs. You can end up having 10 tabs open for one investigation. This is another area for improvement because you can end up getting lost in the multiple tabs. Therefore, the central console can be improved so that it does not take you to several different pages for each investigation."
"Our team's knowledge of the solution needs to be improved, and Microsoft could do a better job conveying the necessary information to users. We could proactively use the tool more and explore capabilities we are not yet utilizing."
"Lacks some additional integration."
"Something that is unique to Microsoft is its licensing model. When you go out and you buy McAfee or Symantec, you know what you're getting out of the box, but with Microsoft, often, when you're looking to achieve a certain set of capabilities, those capabilities are spread across different products. You might try to do something you could do with CrowdStrike, but then find out that you also need to purchase Microsoft Defender for Identity or Microsoft Defender for Azure. You realize that when they talk about what they can offer within the Microsoft platform, it's really the suite of investments. So, sometimes, you may find yourself buying Defender for Endpoint thinking that it matches CrowdStrike, but then you find that Microsoft really needs to sell you something else. One plus one will equal three, but when you have a very concise platform, such as CrowdStrike, you know what you're going to get."
"More integration with different platforms is an area for improvement for this product, and should be included in its next release."
"This solution needs to move beyond relying on virus definitions alone and protect the system using behavioral analysis of the processes that are running."
"The solution can be more user-friendly."
"I personally haven't experienced any pain points, but some of my coworkers feel that it isn't secure enough."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Bitdefender GravityZone EDR is ranked 15th in Endpoint Detection and Response (EDR) with 54 reviews while Microsoft Defender for Endpoint is ranked 1st in Endpoint Detection and Response (EDR) with 182 reviews. Bitdefender GravityZone EDR is rated 8.6, while Microsoft Defender for Endpoint is rated 8.0. The top reviewer of Bitdefender GravityZone EDR writes "High-quality threat intelligence, including encryption and mobile device protection". On the other hand, the top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". Bitdefender GravityZone EDR is most compared with SentinelOne Singularity Complete, CrowdStrike Falcon, Intercept X Endpoint, Kaspersky Endpoint Security for Business and Check Point Harmony Endpoint, whereas Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, CrowdStrike Falcon, SentinelOne Singularity Complete and Fortinet FortiClient. See our Bitdefender GravityZone EDR vs. Microsoft Defender for Endpoint report.
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