We performed a comparison between Bitdefender GravityZone EDR and Microsoft Defender for Endpoint based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Bitdefender GravityZone EDR offers comprehensive detection capabilities and an advanced management interface. It is known for its easy setup, scalability, and reasonable pricing. Meanwhile, Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. The reviews suggest that Bitdefender GravityZone EDR can improve by adding a built-in firewall, optimizing deployment, and enhancing encryption. Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms.
Service and Support: Opinions are divided about Bitdefender's customer service, with some users reporting prompt and helpful assistance and others experiencing responses and an overwhelming amount of emails. Microsoft customer service garnered mixed feedback. Some customers commend the fast response time and expertise of the support engineers, while others express dissatisfaction with slow replies and a lack of coordination among the support teams.
Ease of Deployment: Bitdefender GravityZone EDR's initial setup is generally considered simple and easy, taking a maximum of 20 minutes. However, it may become more complex with new updates or older computers. In contrast, Microsoft Defender for Endpoint's setup is straightforward and not difficult, especially with preloaded installation on Windows 10. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments.
Pricing: Bitdefender GravityZone EDR’s licensing is considered reasonable, and contract lengths are flexible. There may be additional charges for extra features or services. Microsoft Defender for Endpoint offers fair pricing as it is included with Windows or Microsoft Office 365 subscriptions, without any additional licensing costs. However, some users believe that Microsoft's pricing could be more affordable and mention complexities in their licensing models.
ROI: Bitdefender GravityZone EDR offers varied ROI based on different situations, whereas Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management.
Comparison Results: Our users prefer Bitdefender GravityZone EDR over Microsoft Defender for Endpoint. Bitdefender offers a comprehensive set of features, including a built-in firewall and a slick management console. The solution earns high marks for stability, scalability, and reasonable pricing. Some Microsoft Defender for Endpoint users say the solution is missing some features and needs improvements in central management. Bitdefender's customer service is also regarded as more responsive and helpful compared to Microsoft's support.
"Ability to get forensics details and also memory exfiltration."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"The solution was relatively easy to deploy."
"The setup is pretty simple."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The cloud management is easy and useful, especially in our case when we have multiple offices in different locations."
"We like the dashboard, the console, the reporting. It's very easy to deploy."
"The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer."
"With Bitdefender GravityZone Ultra, we don't have to worry about our endpoints or attacks. Our security has become stronger. This has been a reliable solution for our company."
"The most valuable features are the solution's thorough detection and ease of use."
"It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial."
"It is easy to scale and it is suitable for organizations from small businesses to enterprise."
"It is a very stable solution."
"Provides good security features and you can view it in the central console."
"In terms of the installation, ease of use, and user interface, Defender has been great so far."
"I like the real-time protection features. Windows Defender will detect if there's a threat like a Trojan or something like that but Kaspersky lets it run normally."
"I like that it's easy to deploy because it already comes with Windows 10. Overall, it has all the features that we need. Easy to deploy, comes with updates, and comes with Windows updates. You don't have to really manage or update the signature."
"The primary advantage is that you don't need to install it. It's included in the Windows 10 delivery."
"The most valuable aspect lies in its automation capabilities, particularly within security automation."
"I enjoy using the live response feature, which allows me to remotely access different endpoints and investigate malicious files, such as malware that people may have downloaded, and other related issues."
"We apply the DLP policies across a range of endpoints and it is very accurate when reporting vulnerabilities, including those in email attachments."
"Cannot be used on mobile devices with a secure connection."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"It takes about two business days for initial support, which is too slow in urgent situations."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"The solution should address emerging threats like SQL injection."
"The product can be improved by identifying errors."
"In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution."
"The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved."
"We would like to see password management integrated into the solution because I don't like having a third-party password management system."
"The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender."
"They should include the Hebrew language for its technical support in terms of communication."
"The outreach from support was a bit bad according to their plan, but we've got two people here that manage and support GravityZone and interact with them and they manage it very well."
"Bitdefender GravityZone EDR doesn't have an official office in Saudi Arabia, which is important if the vendor wants to gain or be closer to their customers."
"The dashboard customization could be improved."
"The price, in general, could always be a little bit cheaper."
"Something that is unique to Microsoft is its licensing model. When you go out and you buy McAfee or Symantec, you know what you're getting out of the box, but with Microsoft, often, when you're looking to achieve a certain set of capabilities, those capabilities are spread across different products. You might try to do something you could do with CrowdStrike, but then find out that you also need to purchase Microsoft Defender for Identity or Microsoft Defender for Azure. You realize that when they talk about what they can offer within the Microsoft platform, it's really the suite of investments. So, sometimes, you may find yourself buying Defender for Endpoint thinking that it matches CrowdStrike, but then you find that Microsoft really needs to sell you something else. One plus one will equal three, but when you have a very concise platform, such as CrowdStrike, you know what you're going to get."
"Our team's knowledge of the solution needs to be improved, and Microsoft could do a better job conveying the necessary information to users. We could proactively use the tool more and explore capabilities we are not yet utilizing."
"A concern is ransomware, whether people can penetrate and encrypt my data or steal my credit card/banking information."
"It can get a bit laggy sometimes. Other than that, we don't have any issues. They constantly tweak it and fix it up based on users' feedback. It has improved a lot over the past four years. Defender for Endpoint never really used to be a good endpoint security solution, but over the past couple of years, Microsoft has invested heavily in it. So, it has come a long way in all aspects of endpoint security. If they want to make it better, they should just continue investing in the current path of what they've been doing over the past couple of years."
"Sometimes, there are different skews. In a basic skew, they should have basic log analysis without the need to integrate with any third-party or SIEM solutions, like Sentinel. This would make it so much easier for users who don't have log collection or log analysis."
"The integration and effectiveness of email security could be better. It's already built-in to the solution and checks emails, scans the links they contain etc."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Bitdefender GravityZone EDR is ranked 15th in Endpoint Detection and Response (EDR) with 54 reviews while Microsoft Defender for Endpoint is ranked 1st in Endpoint Detection and Response (EDR) with 182 reviews. Bitdefender GravityZone EDR is rated 8.6, while Microsoft Defender for Endpoint is rated 8.0. The top reviewer of Bitdefender GravityZone EDR writes "High-quality threat intelligence, including encryption and mobile device protection". On the other hand, the top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". Bitdefender GravityZone EDR is most compared with SentinelOne Singularity Complete, CrowdStrike Falcon, Intercept X Endpoint, Kaspersky Endpoint Security for Business and Check Point Harmony Endpoint, whereas Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, CrowdStrike Falcon, SentinelOne Singularity Complete and Fortinet FortiClient. See our Bitdefender GravityZone EDR vs. Microsoft Defender for Endpoint report.
See our list of best Endpoint Detection and Response (EDR) vendors.
We monitor all Endpoint Detection and Response (EDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
