We performed a comparison between Bitrix24 and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The technical support was intuitive and had good documentation."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Collaboration and CRM are the most valuable features of Bitrix24."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"Offers, a free version."
"The product is user-friendly."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The support is brilliant. All OEMs are pretty helpful."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"The stability could be improved."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The client interface is not very user-friendly."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Bitrix24’s interface needs to be improved."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"We didn't have the ability to customize the solution."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The overall price of Microsoft Dynamics CRM could improve."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"The solution could improve by having better integration documentation."
"Microsoft Dynamics CRM could improve by being more user-friendly."
Bitrix24 is ranked 11th in CRM with 18 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Bitrix24 is rated 7.4, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Bitrix24 writes "A highly efficient and scalable solution useful for patch management". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Bitrix24 is most compared with Zoho CRM, Asana, monday.com, HubSpot CRM and Odoo, whereas Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Salesforce Sales Cloud, Siebel CRM and monday.com. See our Bitrix24 vs. Microsoft Dynamics CRM report.
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