Bitrix24 vs Microsoft Dynamics CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Bitrix24 and Microsoft Dynamics CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Bitrix24 vs. Microsoft Dynamics CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now.""The technical support was intuitive and had good documentation.""We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM.""Collaboration and CRM are the most valuable features of Bitrix24.""The solution's most valuable feature is its project management functionality...It is a pretty stable solution.""It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows.""Offers, a free version.""The product is user-friendly."

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"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.""The support is brilliant. All OEMs are pretty helpful.""The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.""My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.""The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics.""The history of engagement with our customers, including all conversations, has been most valuable when using this solution.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""The most valuable feature of Microsoft Dynamics CRM is its performance."

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Cons
"The stability could be improved.""It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24.""The client interface is not very user-friendly.""It would be great if colleagues could get alerts via email when they are assigned something.""Bitrix24’s interface needs to be improved.""The support provided by Bitrix24 is an area with shortcomings that needs improvement.""In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement.""We didn't have the ability to customize the solution."

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"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve.""The overall price of Microsoft Dynamics CRM could improve.""Overall, the solution could be made to be more user friendly.""Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out.""There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use.""It lacks to provide a more detailed profile of the customer, which would have been better and more useful.""The solution could improve by having better integration documentation.""Microsoft Dynamics CRM could improve by being more user-friendly."

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Pricing and Cost Advice
  • "The pricing for this program is reasonable."
  • "We were using the free version which was really limited in terms of functionality."
  • "Licenses are cheap compared to other solutions."
  • "The cost is $2,500, which will be spread out over 18 to 24 months."
  • "Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
  • "Price-wise, it is a very cheap solution."
  • "Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
  • "The product's pricing is okay for me. It is not expensive."
  • More Bitrix24 Pricing and Cost Advice →

  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
    Top Answer:The solution's pricing is quite average and not expensive.
    Top Answer:Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Ranking
    11th
    out of 167 in CRM
    Views
    872
    Comparisons
    597
    Reviews
    15
    Average Words per Review
    481
    Rating
    7.5
    2nd
    out of 167 in CRM
    Views
    4,572
    Comparisons
    4,283
    Reviews
    38
    Average Words per Review
    408
    Rating
    7.6
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Overview

    Communication and collaboration tools
    Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

    Group task management
    Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Sample Customers
    mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Top Industries
    REVIEWERS
    Computer Software Company36%
    University9%
    Non Profit9%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider13%
    Government8%
    Retailer7%
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government11%
    Financial Services Firm10%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business89%
    Midsize Enterprise11%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise13%
    Large Enterprise51%
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    Bitrix24 vs. Microsoft Dynamics CRM
    March 2024
    Find out what your peers are saying about Bitrix24 vs. Microsoft Dynamics CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Bitrix24 is ranked 11th in CRM with 18 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Bitrix24 is rated 7.4, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Bitrix24 writes "A highly efficient and scalable solution useful for patch management". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Bitrix24 is most compared with Zoho CRM, Asana, monday.com, HubSpot CRM and Odoo, whereas Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Salesforce Sales Cloud, Siebel CRM and monday.com. See our Bitrix24 vs. Microsoft Dynamics CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.