We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The product has a comfortable GUI and a good environment for users."
"I find Bizagi so user friendly. I also think that its modeling abilities are great and it's easy to teach them to new users."
"The API is pretty straightforward."
"This solution is easy to use and it is a good tool for process modeling."
"The solution's simulation capabilities are the most valuable aspects."
"The most valuable feature is the simulation."
"The approval process is simple."
"The most valuable feature is the organizational modeling capability."
"Learning materials, such as online courses, are readily available."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"This is a development platform that provides us with a strong database and a low code environment."
"The level of automation within the platform is great."
"The main reason that people use ServiceNow is that performance is very good."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"It needs some better notation functionality."
"I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN."
"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
"I would like to see more in terms of analytics and better reporting."
"There could be more documentation."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"In terms of what needs improvement, the costs can be lowered."
"The technical support is not fast enough and should be improved."
"The licensing for this solution, with respect to the user, needs to be improved."
"The pricing model is complex and needs to be both lowered and simplified."
"The basic reporting system is rather static."
"The integration towards other ERP systems could be improved."
"This platform is used more by large companies because it is a little bit expensive."
"The cost has room for improvement. It is currently expensive."
"I think that its price is reasonable."
"This solution would be expensive for a company that has a lot of users."
"The Bizagi modeler can be downloaded free of charge."
"We have no issues with the pricing."
"It is only necessary to pay for licenses when ready to deploy applications to production."
"It has a very high price. Many clients complain about the price for maintaining the application on Bizagi."
"Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs."
"It is expensive."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
Bizagi is a global leader in digital process automation software. The Digital Business Platform from Bizagi delivers rapid process automation across the enterprise. The platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the digital economy. We help ignite the digital transformation programs of more than 500 enterprise customers across 50 countries across the globe, assisted by an international network of partners and a global community of over 500,000 process pioneers.
Bizagi has successfully delivered some of the most demanding process automation and digital transformation projects in the world, working with global brands like GE, adidas, Mars and Audi, among many others. Bizagi offers an incredibly robust and proven solution, capable of integrating seamlessly with existing enterprise assets and systems, including SAP and SharePoint.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
As a purpose-driven company, making work, work better for people guides everything we do.
Bizagi is ranked 5th in Rapid Application Development Software with 24 reviews while ServiceNow Now Platform is ranked 9th in Rapid Application Development Software with 7 reviews. Bizagi is rated 8.0, while ServiceNow Now Platform is rated 8.2. The top reviewer of Bizagi writes "Great user interface, offers a free version, and has pretty good technical support". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Bizagi is most compared with Camunda Platform, Visio, Bonita, ARIS BPA and Appian, whereas ServiceNow Now Platform is most compared with Microsoft PowerApps, OpenText AppWorks, AWS Honeycode, Pega BPM and AgilePoint. See our Bizagi vs. ServiceNow Now Platform report.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.