• Home
  • Blackbaud CRM vs. Interactive Intelligence

Blackbaud CRM vs Interactive Intelligence comparison

Cancel
You must select at least 2 products to compare!
Blackbaud Logo

Blackbaud CRM

210 views|172 comparisons
Genesys Logo

Interactive Intelligence

Read 2 Interactive Intelligence reviews
122 views|71 comparisons
100% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Blackbaud CRM and Interactive Intelligence based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
Download the complete report
768,246 professionals have used our research since 2012.
Featured Review
Use Blackbaud CRM?
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which CRM solutions are best for your needs.
See Recommendations
768,246 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
Read all 2 answers   →
What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
Read all 2 answers   →
Ranking
43rd
out of 169 in CRM
Views
210
Comparisons
172
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
Comparisons
Learn More
Blackbaud
Genesys
Overview
Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Sample Customers
Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
DOWNLOAD NOW
768,246 professionals have used our research since 2012.

Blackbaud CRM is ranked 43rd in CRM while Interactive Intelligence is ranked 28th in CRM with 2 reviews. Blackbaud CRM is rated 0.0, while Interactive Intelligence is rated 9.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". Blackbaud CRM is most compared with Microsoft Dynamics CRM and Freshsales, whereas Interactive Intelligence is most compared with Genesys Cloud CX.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.