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Blackbaud CRM vs Pega CRM comparison

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Blackbaud Logo

Blackbaud CRM

210 views|172 comparisons
Pega Logo

Pega CRM

Read 10 Pega CRM reviews
574 views|423 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Blackbaud CRM and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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Featured Review
Use Blackbaud CRM?
Anonymous User
Great flexibility with useful locking mechanism for multiple users to work on a case concurrently
Pega has given us flexibility and its locking mechanism enables multiple users to work on the same case seamlessly. You are notified when changes... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Pega CRM?
    Top Answer:One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.
    Read all 7 answers   →
    What needs improvement with Pega CRM?
    Top Answer:There is room for improvement and further enhancement in the stability capabilities. I think there's potential for enhancement in the support system provided. It would be beneficial to enhance the… more »
    Read all 7 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:There are numerous use cases tailored for customer retention and customer acquisition. These scenarios often come with pre-configured visual logic, with the flexibility to adjust them to fit specific… more »
    Read all 7 answers   →
    Ranking
    43rd
    out of 169 in CRM
    Views
    210
    Comparisons
    172
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    14th
    out of 169 in CRM
    Views
    574
    Comparisons
    423
    Reviews
    8
    Average Words per Review
    725
    Rating
    8.1
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Blackbaud
    Pega
    Video Not Available
    Overview
    Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company15%
    Real Estate/Law Firm6%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    CRM
    March 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    768,415 professionals have used our research since 2012.

    Blackbaud CRM is ranked 43rd in CRM while Pega CRM is ranked 14th in CRM with 10 reviews. Blackbaud CRM is rated 0.0, while Pega CRM is rated 8.0. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Blackbaud CRM is most compared with Microsoft Dynamics CRM and Freshsales, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.