We compared CylancePROTECT and Microsoft Defender for Endpoint based on our user's reviews in several parameters.
In summary, CylancePROTECT is praised for its exceptional threat detection capabilities, customer service, positive ROI, and ease of use, while users highlight the need for improvements in detection capabilities and integration. On the other hand, Microsoft Defender for Endpoint stands out for its comprehensive threat protection, efficient system management, and incident response capabilities, with users also satisfied with customer service and ROI. Pricing, setup, and licensing are perceived positively for both products, with room for improvement in certain areas mentioned by users.
Features: CylancePROTECT stands out for its exceptional threat detection, zero-day attack prevention, easy implementation, low system impact, and comprehensive analytics. Microsoft Defender for Endpoint excels in comprehensive threat protection, real-time monitoring, efficient system management, user-friendly interface, seamless integration, and incident response capabilities.
Pricing and ROI: The setup cost for CylancePROTECT is described as minimal, straightforward, and hassle-free, while Microsoft Defender for Endpoint's setup process is deemed straightforward and doesn't require much effort., The ROI from CylancePROTECT was highly positive, delivering improved security measures, increased efficiency, and reduced costs. Users praised its user-friendly interface and fast deployment. On the other hand, Microsoft Defender for Endpoint was seen as positive with users expressing satisfaction with its performance, effectiveness in protecting against threats, ease of use, and real-time insights.
Room for Improvement: CylancePROTECT has room for improvement in detection capabilities, integration with other security tools, reporting and analytics functionalities, and user interface. Microsoft Defender for Endpoint also has areas for enhancement according to user feedback.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution varies for both CylancePROTECT and Microsoft Defender for Endpoint. Some users for CylancePROTECT mentioned different timeframes for deployment and setup, while for Microsoft Defender for Endpoint, users also had different timeframes but emphasized the importance of context., The customer service for CylancePROTECT is praised for exceptional assistance, personalized guidance, and resolving issues promptly. Microsoft Defender for Endpoint provides helpful, efficient, and prompt support with effective solutions.
The summary above is based on 98 interviews we conducted recently with CylancePROTECT and Microsoft Defender for Endpoint users. To access the review's full transcripts, download our report.
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"The setup is pretty simple."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"The solution was relatively easy to deploy."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"The initial setup of CylancePROTECT is very easy."
"The Application Guard and ByteGuard are useful features."
"The solution’s AI is its most valuable feature."
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"It provides good insight into the programs, applications, or websites that may need attention."
"I like the AI and mathematical components that they use."
"I rate the tool a ten out of ten when it comes to the ease of use or management part."
"The features I have found most valuable are the ransomware and malware protection. The solution detects malware live and whenever it detects suspicious activity, it quarantines it."
"The most valuable feature is that we can use the solution right out of the box without too much configuration."
"Its simplicity is the most valuable. It also has very good integration. We like it."
"You have endpoint security to keep your devices safe. That's the feature that we're interested in."
"The best thing I like about it is its interaction with the other Defender products. It provides the ability to push telemetry up. It gives me endpoint visibility and allows me to take automated actions."
"Defender for Endpoint is a robust solution that works well out-of-the-box."
"It is stable and very easy to use."
"It is a straightforward setup."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"FortiEDR can be improved by providing more detailed reporting."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"The dashboard isn't easy to access and manage."
"Making the portal mobile friendly would be helpful when I am out of office."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"They could improve on the false positives, reporting and whitelisting features."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"It should have better support for Windows and Mac."
"If they can add more features on top of their Persona feature that would be ideal."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus."
"It is hard to manage."
"Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"My main issue with the tool is that there are too many menus. This causes a steep learning curve for those without training or unfamiliar with Defender for Endpoint. From an end-user perspective, the solution is there on the machine and does its job; it works seamlessly. However, as a security professional dealing with it behind the scenes, the learning curve can be steep, but not too steep. Still, it has taken some of my analysts up to a month to get familiar with the product."
"The frequency of the patching, and the frequency of the updates, are not included with the free version."
"I would like to see improvement from a management perspective. We have had to depend on Intune for certain tasks."
"The dashboard customization could be improved."
"Lowering the price would be an improvement."
"Microsoft Defender for Endpoint should have more transparency. In the latest edition of Windows, Windows 11, it is a compulsory requirement to connect to a Microsoft account, which in turn has implications for Defender. This should be removed."
"I have accounts for administrators and corporate employees, but I also have accounts for students. I can't split these types of accounts. I need a separate configuration for both... I need to research how I can get alerts for only the administrative machines."
"There is a lot of information to take in, and the portals tend to change quickly due to the fast-paced nature of the industry."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
CylancePROTECT is ranked 27th in Endpoint Protection Platform (EPP) with 39 reviews while Microsoft Defender for Endpoint is ranked 1st in Endpoint Protection Platform (EPP) with 182 reviews. CylancePROTECT is rated 8.0, while Microsoft Defender for Endpoint is rated 8.0. The top reviewer of CylancePROTECT writes "Ensures advanced AI-driven threat detection to provide robust endpoint security, effectively preventing both known and unknown threats with minimal impact on system performance". On the other hand, the top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". CylancePROTECT is most compared with CrowdStrike Falcon, SentinelOne Singularity Complete, Cortex XDR by Palo Alto Networks, Trend Micro Deep Security and Kaspersky Endpoint Security for Business, whereas Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, CrowdStrike Falcon, SentinelOne Singularity Complete and Fortinet FortiClient. See our CylancePROTECT vs. Microsoft Defender for Endpoint report.
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