Most Helpful Review
Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
One of the most important features is the possibility of creating unlimited subdomains.
It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.
TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.
With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.
We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.
The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.
The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.
It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.
Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.
It would be ideal to create a more responsive or more intuitive template for access from telephones or tablets.
Some of the additional features, like the meeting stuff, is making it too cluttered.
Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.
A feature that they could add is chat with sound to talk.
It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.
Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...
If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.
Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.
On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.
Pricing and Cost Advice
At the beginning, you can choose a basic plan. As your users grow you can buy a more expensive license.
We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.
TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.
TeamViewer has multiple licensing options.
The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.
The cost is in the thousands of dollars per year.
We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).
TeamViewer is $600 or $700 per port per year...
It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.
out of 51 in Learning Management Systems
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out of 29 in Remote Access
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Also Known As
|Blackboard Collaborate, Blackboard|
|Blackboard Collaborate is a fully redesigned, online collaborative learning solution that delivers a level of engagement that makes learners feel like they're together in the same room via collaboration and conference tools. The new Collaborate is a fully redesigned, high-quality, browser-based web conferencing solution. With features like high-quality, high definition audio and video, application sharing, and a thoroughly redesigned, modern user experience, Blackboard Collaborate offers an incomparable online learning environment. Synchronous collaboration enables real-time feedback, creating a personalized learning experience for educators as well as learners. Educators can adjust the pace of learning based on immediate feedback.||TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
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Learn more about TeamViewer
|University of Derby, University of Warwick, John Moore's University||Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross|
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Software R&D Company23%
Comms Service Provider13%
K 12 Educational Company Or School7%
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