We performed a comparison between BMC TrueSight Server Automation and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Autopilot is the most valuable feature of Microsoft Intune."
"Users can make screenshots, and devices only need the minimal version of iOS."
"Easy to use."
"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
"Mobile device management is most valuable."
"The solution appears to be stable and scalable."
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
"Server Automation's best feature is automated patching. It also helps us automate compliance and report generation. We can even integrate TrueSight Server Automation with a vulnerability management solution to remedy vulnerabilities by applying patches, deploying scripts, or changing registry entries."
"The solution is stable."
"Scalability is good."
"As this solution provides strong support and has multiple use cases, it is worth the cost."
"The product's valuable feature is its ability to conduct patching for multiple servers simultaneously."
"BladeLogic lets users view the filesystem with minimal authorization to the server."
"With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them."
"BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"The software asset management has been a big help, even when it comes to license true-ups. I can use it to find out how many Tivoli we have, and boom, there's the number... And you can actually click on the information about the software and it shows, for example, that these five servers are where it's being reported. If you really want, you can log in to them and validate."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"There is ease of use, and its pricing was a driving factor."
"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
"It should be easier to define policies and comply with those policies."
"The configuration and pricing can be improved."
"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"The UI also needs improvements because it is complex for end-users. We have had feedback from a few users in our organization who found the UI is not feasible for tracking and analyzing all the processes and monitoring all the devices."
"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."
"The architecture is big, so the initial setup is not a straightforward task."
"Needs more use cases into compliance management and the remediation process."
"We would like to see this solution handle more multitasking."
"BMC TrueSight Server Automation's scripting needs improvement."
"The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business."
"TrueSight falls short when we are trying to gather large amounts of data from multiple servers. We need to do these tasks manually because there is no option to populate the data and export it to Excel, which is required. For example, let's say I'm trying to find out how many patches are missing on the servers and which ones have been installed. It's hard to automatically pull each server's data in an Excel format."
"We've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching."
"Scaling the environment during setup at larger organizations with 10,000 employees gets complicated."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."
"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
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BMC TrueSight Server Automation is ranked 12th in Configuration Management with 18 reviews while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. BMC TrueSight Server Automation is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of BMC TrueSight Server Automation writes "Easy to deploy, automatic patching, and scalable". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". BMC TrueSight Server Automation is most compared with Red Hat Ansible Automation Platform, BigFix, Red Hat Satellite, Microsoft Configuration Manager and HashiCorp Terraform, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Ivanti Neurons Patch for Intune. See our BMC TrueSight Server Automation vs. Quest KACE Systems Management report.
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